FreshBooks

Do not trust your financial records with this company, they will use that information to contact clients & over charge you. Glad their are so many free alternatives available nowadays.
Apr 27th, 2023

I am so tired of Freshbooks. Our company has been with them from nearly day one we tested many new features as we are a development company and due to their issues it has cost us new jobs, as our clients lost faith in our programming ability due to Freshbook's constant issues, and we still stayed loyal. Then today we have 2 very large clients wanting to pay our deposit to start jobs and our account say something is wrong and we can't log in and their support doesn't work on weekend? REALLY? a company that deals with payments processing and companies invoices cant work weekends what a joke!!!!!!!!!
Dec 13th, 2022

Great company for business owners and small-medium businesses
Oct 28th, 2022

Sep 15th, 2022

I tried using FreshBooks as an alternative to QuickBooks for 3 months. I hoped I could use it for payroll but since that has to go through another app (Gusto) I decided against it. It was alright software and easy to set up for a small business. Some of my clients were hesitant to pay through FreshBooks and therefore opted out. Finally, I decided to go back to QuickBooks because it was what my customers were familiar with. My problem only started when I went to cancel my subscription. I called and they were unavailable even though it was during their office hours. I sent an email and got a response that they were sorry I wanted to cancel and that I wait and contact them later if I actually wanted to cancel. I responded I DID want to cancel and received no response. I followed up via email a few days later, no response. I just called again after I received yet another charge for my FreshBooks account and left another message. As this escalates, my stars and review of FreshBooks software will have to deescalate...unfortunately.
Jul 23rd, 2022