Air Canada

Flight cancellations etc.. you name every error in the book and Air Canada will make you experience it.
May 22nd, 2023

May 20th, 2023

Answer your phone. Honestly.
May 19th, 2023

Waited almost 45 minutes for a wheelchair for my grandmother in law at Billy Bishop Airport. When the gentleman arrived I explained that I had called for Porter not Air Canada and he got aggressive with me and stormed off cussing under his breath. Totally unacceptable and thank God she wasn't flying air Canada. Really showing how poor your staff are when you made the mistake in the first place and I ENDED UP APOLOGIZING even when it wasn't my fault.
May 15th, 2023

I have taken over 50 flights since becoming an Aeroplan member with a VISA INFINITE PRIVILEGE card in October 2022. However, when I recently attempted to cancel a flight booking just one hour past the 24-hour cancellation policy, I encountered some difficulties. After waiting an hour for Aeroplan to return my call, I spent another 1 hour and 45 minutes on the line with a helpful representative who tried to resolve the issue by contacting a level 2 Aeroplan support representative. Unfortunately, the support representative, who identified himself only as "Eric the Supervisor," refused to grant an exception and waive the cancellation fee, despite my extensive flight history and multiple upcoming bookings. He also declined my request to escalate the issue further. I hope this review brings attention to the quality of service provided by "Eric the Supervisor" and serves as an opportunity for him to receive coaching in customer service. It seems that he may have misunderstood his role as a level 2 support agent, treating it as a position of power rather than focusing on helping customers. I would also encourage Aeroplan to provide Eric with access to mental health resources, as he appeared to be showing signs of depression. I genuinely wish "Eric the Supervisor" a speedy and healthy recovery.
May 7th, 2023