Royal Bank of Canada

RBC, the biggest bank in Canada, has worst customer service ever! Someone withdraw the money from my husbands account in the end of March and it hasnt solved yet. They are keep telling us to wait until they finish the investigation. We called and visited the branches several times. The phone advisors gave us wrong information at first and the branch teller didnt do anything either. Finally, week later, we we were able to meet branch manager but just told us to wait for investigation. Maybe, for them,700 dollars are too little to deal with it. As a RBC customer, we have to keep in mind that they wouldnt solve the issue quickly even someone took money from your account.
Apr 24th, 2023

Mar 5th, 2023

So it's 2023 Now they withhold your weekly pay check up to 4 days saying cus there is more scamming going on . Really been with this bank for years now there doing this what kind of people work here . You bills to pay at the end of the month you think you billing company got time to wait for your 4 day wait till your pay check is clear. This place lies they are discriminating. My business will go else where. There dumb policy change with out letting there customs know. Place deserve zero with red flags!!!!
Jan 18th, 2023

Be patient if you choose RBC. Over 1 hour waiting on the phone call to hear a human is not what one expects from the biggest bank in Canada. Frustrated with a really low customer service standard. It used to be a good bank in the past.
Oct 13th, 2022

Sep 24th, 2022