Shoppers Drug Mart

Such a beautiful store, but the experience is not good.
Apr 21st, 2023

Called to speak to the pharmacist regarding common ailments, waited on hold for 6 min. Then, someone from the pharmacy answered and couldn't answer my question. She put me on hold another 3 times to ask the pharmacist. I still didn't get my questions answered, and she kept giving me information that was not relevant and finally telling me I am not eligible even though I am. I would not recommend calling this location.
Mar 29th, 2023

Hire more pharmacy staff for Saturday. The two ladies this morning were swamped with customers. I felt bad for them. The owner needs to stop being a cheapskate put more staff in there on the weekend. You're going to lose employees if you burn them out.
Mar 22nd, 2023

The pharmacy at this location is a disgrace. I find the pharmacist by the name of Tatiana very rude. She talks over you and always blames mistakes on others and complains about the lack of staff. Nobody here will ever answer the phone, Ive tried calling at least 50 times and not once has anyone ever answered. One time after being on hold for so long from my home, I hopped into my car and drove to the pharmacy while I remained on hold. I walked in and hovered around the pharmacy desk for at least 5 minutes and there were no customers yet 2 of the staff refused to answer the phone. I went up to the desk and showed the pharmacist my phone and how I have been on hold for over 40 minutes. She made up lies and said they were busy with customers prior to me walking in. They have made so many mistakes with my medications. On one occasion it took them over three weeks to fill one of my prescriptions. This pharmacy does not care about you and your medical needs. Go elsewhere, this pharmacy is terrible and I am not surprised by the 2.4 rating.
Mar 29th, 2023

I assure you the 1 rating is the most because a lower rating is not an option to pick, clearly no one at this location cares about a customer satisfaction score. Employees need to retrain on prescription refill dates because Im convinced they do this to everyone, when you have a prescription with a 30 day refill and there are 31 days in a month the refill date will change yet Im told Im early no one n this pharmacy understand this Ive written two reviews EVER in my life and both are for this store I feel compelled to do It because of the incompetence of this staff
Mar 7th, 2023