Stillwater Spa

This was my first time back since the renovation- I was very excited because Stillwater had been my favourite spa in the City. I decided to take a friend for her birthday. The experience was very disappointing. The woman who greeted us at the front desk was very cold. No tour or info really about the spa. Upon entering the amenities were lacking as was the seating area while you waited for your treatment- somehow it already looks tired. My massage wasn't great. The masseuse kept cracking my joints- which has lead to a lot of soreness and at one point I thought my wrist might have been injured. He did mention he was quite new to the profession. Also compared to the Four Seasons or Ritz Spas this felt more like a sports clinic than a luxury hotel spa. When we were leaving I again reiterated at the front desk that the I was treating my friend to her massage. The same cold front desk staff showed zero tact and instead blurted out the total instead of just printing the invoice and showing it to me. I think for the price of the services you are much better off at Four Seasons or Ritz.
Apr 25th, 2023

So happy to have this spot reopen. As beautiful as ever. See you soon!
Apr 15th, 2023

Apr 13th, 2023

Place is very clean and definitely has the relaxed atmosphere. Both RMT's were/are amazing. Checked all the boxes to our needs. Very overpriced and why the four star? Upon checking out the person who cashed us out told us how much of a tip to leave. She told us that 60 dollars to each RMTs is what to leave. So it tainted the mood. We had planned on leaving a good tip but being told what to leave is crossing a line.
Mar 8th, 2023

As much as I loved my massage I was quite taken aback that w such an expensive massage they automatically include 18% gratuity. I think that gratuity should be a choice and not automatically instated . Ive never had that experience at any other spa. At the very least it should be clearly stated prior to booking or mentioned when booking. I had also requested the masseuse wear a mask when I filled out the pre screening questions and he did not . I didnt bother asking him to but why ask the question if you dont read it?
Feb 11th, 2023