City Dental

Absolutely love the service at this City Dental location. The entire staff is friendly, fun, and they even let you watch shows of your choosing during cleanings. Even though I have since moved from the area, I still make the commute over because I'd rather take the time to do so than lose an atmosphere that truly makes me feel cared for as a patient.
Apr 14th, 2023

All I can is that every time I have come into this clinic, I have been treated with upmost care between Neha and Dr. Patodia. I always admire when a team works well together and you see that here. I have never been one to like dentists, but here I genuinely feel open to coming and taking good care of my teeth!
Mar 11th, 2023

I like a lot the center. Good service and people!!
Feb 15th, 2023

I called in for an appointment and the reception person pushed me for a same day appointment even though I said I preferred next week. The afterward, I saw they were charging me for 45min of cleaning even though I had done x rays, complete examination, and cleaning all done and was only in the clinic for a total of 40 min... How is this even possible??? I spoke with the reception and dentist who were both unapologetic about overcharging to insurance and denies their actions saying that's normal. I have never had this sort of underhanded behaviour! Overall OK service but dishonest practice. Overall will not return... it used to be OK here. Be aware of fake reviews. OH also - Previously charged me for 3 minutes "consultation" without even looking at my teeth...
May 1st, 2023

TLDR: They will try to charge you extras that aren't covered under your insurance and LIE to you about it! Be careful and don't allow any procedures to be done until after they put it through your insurance. I recently moved to Toronto and was in need of a new dentist. I originally went to the 55 Young location as it was closer to me. My first experience was not bad, but I did notice that they attempted to complete a bunch of services that I didn't need. I made it very clear I would only wanted services covered by my insurance. My next appointment was then changed to this location as 55 young location (although new) was under renovations. I went in for a routine cleaning, and for the first time ever I was asked if I wanted polishing as well. I asked why she was asking this as usually I get a cleaning and polishing together and I was told "polishing is not covered for this visit by your insurance." I then inquired if the cleaning was covered and made it clear I did not want the cleaning if it was not covered and was told "your cleaning is covered." On my way out after my appointment I was asked to pay via credit card. I told them to charge it through my insurance and they told me "there seems to be something wrong with the system because we see you have coverage but it is not accepting it as this time. You will be able to process this yourself through your insurance". Not wanting to argue I decided to pay and process it myself. I was denied by my insurance because the cleaning was not covered. When I reached out to the dentist office about this I was told "I would like to enlighten you that insurance is like your bank account they will not give us complete and detailed information." I found it very interesting that they were able to know the polishing wasn't covered by that they weren't aware the cleaning wasn't. I will be changing dentist.
Feb 26th, 2023