Chuck's Mutts

If I could give negative stars I would. You literally cannot pass walk past this place when their staff are out with dogs. I passed one with her two small dogs going absolutely ballistic, barking and lunging at people walking past, including myself, while she locked up for the night. She had them on 6 ft leashes while they were flying off the stoop to nip at people passing, meanwhile she praised their behaviour telling them they were good for saying "hello" to people and trying to make friends. It's not cute, it's not appropriate, and it reflects poorly on your business that you cannot control your own dogs. This is a liability. RE: Firstly, this is not the first time that I have witnessed something like this regarding your staff and the dogs they handle, nor is it even the second or third time. Secondly, this particular incident happened on May 16th at roughly 6:45 pm, and unless you're in the habit of giving keys to lock the Bathurst door to your clients, I doubt it was anyone but your employee. It was not just me that these dogs were going after, in fact, what first set the dogs off was parent with two children walking past the door from the Hebrew school next door. Which I didn't want to post about because it looks terrible that your own employee had so little control over their dogs that they went after children first. These children did not approach the dogs, neither did the parent. Simply walking past the door was enough to cause a reaction, no person in their right mind would go up to dogs in such a state. Your employee was having no trouble, no struggle, no stress, and no urgency, they just didn't care that the dogs were reacting and proceeded to tell them good job for saying hello and not sarcastically or ironically. Its nice that you tried to pass the buck off on your clients as a possible culprit for this incident, and on a public forum no less. Trying to play the small business victim card is a cop-out and you know it. What are you prepared to do regarding this incident? I based on your online reputation for your long delayed replies and consistent failure to respond, I highly doubt you would have considered this complaint worth a response were it not public.
May 19th, 2023

Brought my shy dog to a Saturday puppy play date. I enjoyed the flexibility of the drop off and pick up within the 2 hour window and I think it's a great idea to let them play without you around hovering over your dog. Really let's them learn how to be away from you and a good step to avoiding seperation anxiety. Since I have two pups, I drop one off and can walk around the beautiful neighborhood and go to the dog park for an hour. Helps train them to be separated from each other too. I fully trusted my pups in their care and I really love the report card and the pictures they share after! Thank you for offering a reasonably priced puppy play option in Toronto!
Apr 15th, 2023

Great for puppy development. My dog loves it and very helpful with puppies who have special needs like being shy
Mar 15th, 2023

Love Chuck's Mutts! Everyone that works here is so amazing. They really care about the dogs and make sure they're well taken care of. Highly recommend!
Feb 21st, 2023

A lovely caring place for your pooch.
Dec 19th, 2022