SpaZen Toronto

May 10th, 2023

Friendly professional staff, clean facility with a concerted effort on creating a relaxing energy. Their services and client engagement exceeded my expectations. An oasis in the heart of Toronto, I would absolutely attend again!
Mar 4th, 2023

Loved it went there on my honeymoon and didn't want to leave
Nov 20th, 2022

Nov 14th, 2022

Update: Speaking with management was no help. Sure.... Jackie was apologetic, she mentioned additionally training would take place, but all in all.. it was an awkward conversation; she invited me back but there was NO mention of any compensation until I brought it up... A "discount" was offered but at how much? WHO knows. I am so unpleased and turned off, and definitely do not want to waste my money coming back for the same awful service.. not unless the same package (my mom bought 2 as a gift!) is offered to me to make up for my time wasted the first time. If Jackie is the one training people... I understand why service is the way it is.... I have been dealt with in great ways... and poor ways.. this was one of the poorest.. she did not want to work with me .. Jackie is business orientated .... not customer. I would like to come back and be offered the same package at no cost... Again I repeat, go elsewhere if you can.. PREVIOUS REVIEW: Spa: overall the spa was nice, clean, and had a consistent theme going. On the smaller side - accommodates 3 people at a time it seems (3 massage rooms, 3 manicure/ pedicure chairs, etc) I was the only person there at the time and couldnt imagine being there with other people would of been congested and too much to me. Massage: relaxation massage was okay, have had better; was slightly inconsistent, what was done on the left side and the right side was totally different and random at that. The music stopped a couple times and I was in silence eventually it was turned back on, the massage chair was extremely squeaky and made noise during the massage. Facial: the facial was nice, no complaints the products used left my face feeling clean and fresh! Manicure: my entire manicure was done with latex gloves on which was really weird and uncomfortable The scrub wasnt lathering into my skin properly because it was being rubbed in my the gloves my entire spa session was done with no gloves on so why now.. I kinda of wanted to get up and leave, didnt want the manicure. I chose the colour I wanted for my nails and she actually told me it was too close to my skin colour.. (Very brave statement to make in my opinion! Also an opinion I did not care to hear). She continued to tell me.. she is someone who tell theyre clients whats going to make them look pretty. To top off the lovelyservice, my cuticle oil was put on by a fully dressed (coat, boots, scarf, hat) and ready to LEAVE spa therapist, whos last words to me were Im not trying to rush . (Note: its March 4th, the day it dumped snow, I understand you want to get home.. but I came down here in the same weather conditions you did. and it made me think if service is always like this or service was like this because I came down on a snow day!) I was going to use the amenities they had but decided to LEAVE because it seemed like I was holding the spa up or something. and had a sour taste in my mouth I tipped out of decency, but I am turned off at the service that can be provided now a days.. it was beyond poor save your money! too expensive for whats offered.. To add a few more comments: 1. I was sent an email at 2:50pm reminding me about the 24hour cancellation policy, (my appointment is 2:45pm tomorrow thanks for sending me a timely reminder 5 mins after the 24 hour mark) 2. When I arrived at the spa, the front desk was dealing with a bill discrepancy with another guest that was just leaving, ekkk
Mar 31st, 2023