Mount Sinai Academic Family Health Team

Great place had the mask ready and hand sanitized
Feb 19th, 2023

Oct 8th, 2022

Dr. Natalie Morson is one of the best physicians I have had, period. Truly cares for her patients and goes out of her way to make sure their medical needs are met. I was thrilled I was able to register my entire family to this team.
Sep 3rd, 2022

Terrible reception, can only leave a call back number... why they changed it in the first place i don't know
Feb 28th, 2022

Been a patient with resident doctor from sometime in 2019. I recently moved out of Toronto and am looking for a local doctor by using HealthCare Connect. After reading I cannot use that service if I am enrolled with another doctor, I went online to grab the extension for the team my resident was on to ask about unenrolling, and it turns out he is no longer even with the hospital.... yet I never received a phone call about being reassigned or whatever happens after. The first time I called, I sat on queue for 30 minutes. I got to being the next caller in line, but then suddenly another caller was in front of me. Frustrated and having work to do, I hung up. The second time I called, I got through and explained my case, and I was transferred to the coordinator of billing. She was not at her desk, so I left a voice mail. A day went by and no return call. So I call again the following day to explain my case once again, and I was again transferred to the same department. Again, no answer, so I left a voice mail. I still have not recieved a phone call in return. The disorganization of the office is now impacting my ability to get any Healthcare I need short of going to the emergency room. THIS IS NOT OKAY.
Jan 23rd, 2022