Linen Chest

Visited the store back in January to purchase a water pitcher but did not find it. Employees offered to placed a special order in store system. None of them mentioned anything about a non-refundable Customer Order Deposit of $9.03 being charged to my card. The water pitcher itself cost only $10 lol.
May 9th, 2023

May 2nd, 2023

AVOID doing your bridal registry here!!!! I've been dealing with ROSE for over 2 years now, and she still hasn't been able to give me my bridal shower gift card. Yes, it's been 2 whole years! It's unfortunate because the store does have nice merchandise, they're just terrible at bridal registries' and resolving customer queries, it's quite disappointing.
Apr 12th, 2023

Disgusting customer service! Poorly made products. We ordered a sheet set online and when it arrived, one of the pillowcases had been sewn inside out. Not only that, but the sheets were full of pilling after only one week of use. When I sent pictures and descriptions to Customer service, they took over a month to get back to me and this is what they said: "We appreciate you sending us the pictures. When you informed us that item 284613 was defective, we contacted our buyers for that department. We have not received any other complaints regarding the quality of this item since it was released in the store. Our return policy for this item has unfortunately expired. However, as you are a valued customer, we would be more than happy to offer you a one-time credit note, valid for 2 years, in-store or online via email. Due to the situation, we will not be asking you to return the item. Please dispose of it safely. As soon as the credit note is issued, we will notify you by e-mail. Rita (Linen Chest)" Why do they wait until the return policy for the item had expired? Even worse, why do they disregard my valid complaint, even with detailed photos? DISGUSTING! DO NOT DO BUSINESS WITH THIS COMPANY!
Mar 3rd, 2023

AWEFUL product quality and AWEFUL customer service
Feb 23rd, 2023