Virgin Plus

I had a great experience yesterday in store with Hitesh helping me get wifi for my new apartment. He was super kind/ helpful. I always think something like wifi will be so daunting to get, but super easy process, will be back in future. Thanks!
May 22nd, 2023

This store closed in 2021.
Apr 3rd, 2023

Virgin has moved, this is Home Linen now.
Jan 16th, 2023

Place already closed and its showing on in google waste of time
Jan 9th, 2023

I am writing a review for virgin mobile as I am absolutely appalled at the service, or lack there of being offered by the company. I became a virgin internet user in December 2021 and my plan was $35 a month. In December 2022, my plan suddenly doubled. At the time, I was moving so I contacted virgin requesting to cancel my services as it made no sense to pay double what I previously had paid. I explained that I was moving and would simply join a new service provider upon my move. I was told they would alter my plan and I could receive another year of a $35 plan. I confirmed multiple times and verbalized that if it is not the exact amount I have previously been paying, I did not want to go through the trouble of setting up my virgin account at my new location. I was reassured countless times, the change would be no problem and the price would stay the same. Virgin came and set up my internet at my new location and I didnt think about it again until it was time to pay my bill. My bill was double the price. I reached out to virgin and they told me whoever confirmed the $35 bill was wrong and they couldnt give me the price. After going back and forth for weeks (due to extremely unresponsive customer service) I confirmed that I wanted to cancel my service. While dealing with an extremely rude agent, I requested the head office contact info and proceeded to email them to inform of this ongoing issue. Upon finally getting back to me after an extended period of time, I was told yes, I would receive the $35 bill and to send specific information pertaining to my account. Its now yet again been weeks and no response. I received an email last week stating that if I did not pay my bill, my internet would be shut off and I would owe a new fee to get my internet started again. I forwarded this email to head office requesting a response as I was currently waiting for weeks from them, and nothing. Today, while working from home, my internet has been cut off. This is so disappointing and unacceptable. I will be posting on as many social media platforms possible to ensure inform people of such negligence and disregard for customers from such a large company.
Feb 5th, 2023