Mackenzie Investments

Terrible organisation with very poor security protocols allowing my information to be compromised. Then making us wait hours and hours on the line to get the transunion to activate our account choosing possibly one of the worst organizations in the world (Transunion) to handle the identify theft who are incapable of answer their phones. Thank you Mackenzie for being so cavalier with my information and then subjecting me to transunions call center who don't care. You should have transunion call everyone that has been compromised instead of putting the ownerous on your clients, shame of you. I am disgusted we have been subjected to your incompetence. I hope you are heavily fined and heads are rolling for what you have unleashed on Canada. Disgusted.
May 22nd, 2023

May 17th, 2023

1.5 hours in and no one can answer the phone. Very frustrating and bad service!
May 16th, 2023

Poor returns vs self directed investing. And they have poor cyber security, leaking your SIN, address, name. So could be months, or years later when someone starts committing fraud with this info. Avoid
May 14th, 2023

I echoed the previous two reviewers. Very disappointed with how Mackenzie is handling the data breach. They offered a two year subscription to the credit monitoring agency, TransUnion. I have been on hold for over an hour even with the dedicated line setup by Mackenzie. I have tried numerous times and dont intend to spend my days trying to get through. Went to their office and spoke to one of their staff. He tried to distance the firm from the breach saying that it came from their vendor. Mackenzie has a responsibility to their clients when they hand over sensitive information to their vendors to ensure that cybersecurity measures conform with the most stringent industrys standards. What does that say about an asset management company handling your funds if trust is lost and they fall short in their handling of this data breach.
May 12th, 2023