peppermills

Shopkeeper extremely rude and having so much attitude, he seems racist, doesn't know value of customer and doesn't respect customers. I just enquired about knife but he was so rude, I was in casual clothes ( as i live very close ) he told the price with attitude like it is unaffordable for me. He think he can disrespect customers but if anyone dare he start fuming. I just checked all the reviews which support what I am writing. He is here for 20 years lot of water has flown, community and people have been changed, even demography and geography has been changed as such customers but he still want to be in past with tag line ' we are serving for 20 years" Highly rude owner.
Apr 14th, 2023

If I could give less than 1 star I would ! Worst customer service EVER! I placed an order 2 months ago 1 item was on back order. It was a gift for my special needs son. I sent email after email , no response ! Then after waiting 2 months I reached out demanding an answer or I would be calling my credit card company because they charged me when I placed the order and held my money for 2 months ! The email they sent me was that they canceled my order and would refund my account! Thanks a lot ! STAY FAR AWAY , its amazing these people are in business
Mar 27th, 2023

Totally agree with many peoples experiences here. I wrote a review on yelp about my experience. Extremely rude owner of store. He yelled at me about having dogs in store, and I mentioned that I suggested it would be advantageous to put that on sign if he would prefer no dog; I quickly left. He is very unpleasant. When I told my mother and hubby what occurred, they also experienced terrible customer service there years ago. Im sure he will be quick to respond, dismiss and create his own version of accounts. Trust me, I believe all the negative reviews because the owner is a very miserable person. Support other kitchen stores; so many fabulous ones out there with lovely people working there.
Feb 20th, 2023

Feb 3rd, 2023

This store is beautiful and the items are terrific. I used to really love shopping here in-person when I lived close by. Unfortunately, I no longer live in the area and made a purchase which was shipped to me last summer. It arrived with two of the items missing from the package (despite a packing slip saying all items were present). I replied to their email notifying me of delivery and reported the oversight and received a kind email reply that they would send the two items immediately. I offered that it was not urgent as they were Christmas gifts but that they could deliver them in the next few months. Unfortunately, that got lost in the shuffle (likely in the busy holiday season and I also missed it until early December). While it took a few efforts to get in touch, they were extremely apologetic and helpful in fixing the process when we were able to finally connect and they also threw in an item I had tried to order but was out of stock in my initial order. I really appreciate the effort to find a solution and it was above and beyond to include the other item. The email from the proprietor was also very respectful, apologetic, and kind. The shop is absolutely lovely for in-person shopping so, if you are in the neighbourhood and have a chance, the people there have always been helpful and kind when I've been in and the products are terrific and beautiful. It is a calm (calming too) and aesthetically pleasing shop with interesting and high-quality products and I'm hoping to return in-person when my schedule allows. Thanks for all of your help!
Apr 4th, 2023