Moores Clothing for Men

Terrible
May 24th, 2023

Another great experience. Rushed alterations for an impromptu event on short notice. Never let me down
May 18th, 2023

May 17th, 2023

May 17th, 2023

On Sunday, my experience at the Moores branch on Yonge and Richmond was a mix of highs and lows. Carmen assisted us in selecting a suit for a ceremony, and we appreciated his help. However, after trying on the pants, it was clear that they didn't fit properly. As a result, we were asked to pay an additional $65 for alterations. During the checkout process, Carmen assured us that if we were unsatisfied with the alterations, we would receive a full refund without any questions asked, as they prioritize customer satisfaction. Disappointingly, when we returned on Thursday, four days later, the pants were far from being satisfactory. We approached the tailor for assistance, and Zaheed, the team lead, informed us that the issue would be addressed by the following Thursday. To our surprise, Zaheed also mentioned that Carmen had no authority to make the promise of a full refund if we were dissatisfied with the suit. While I appreciate the helpfulness of the staff and the overall quality of the suit, it's disheartening to spend an additional $65 on alterations and not receive pants that fit properly. Given the urgency of the upcoming ceremony, waiting an additional 7 days for the suit to be fixed is inconvenient. I intend to revisit the store next week and give them another chance to rectify the fitting issues (attached is a picture of the suit after the alterations, which clearly shows the problems). If the problems persist, I hope they will honor their commitment and provide me with a full refund, as promised.
May 12th, 2023