Phone Cases & Accessories | Buy Apple & Samsung Cases | Case-Fit (CA)

We had a horrible experience here today. We brought my husband's phone in to have the screen protector replaced. The staff member showed us 2 options of 2 prices and we opted for the higher priced as he said it would be better, full screen adhesive. He then said he would take off the old protector and proceeded to use what looked like an eyeglass screwdriver and clear liquid to chip and pry at the protector. In the process it would seem he also cracked the screen underneath, though we couldn't see as he kept turning away from us and crouching down behind the counter. We said we would leave him to do it as to take away any pressure he was feeling. We came back 20-30min later and he said he couldn't get it off and handed us a screen that had half a screen protector jaggedly still remaining. We asked what we were to do with that? He laughed and said "use it like that?". At that point, my husband said, if you thought you would have a problem with it, why didn't you say so at the beginning? The other staff member present replied with "we aren't heart surgeons, we aren't going to have you sign a waiver if we can't deliver what was said". I then told that staff member he was being rude and he looked at me and said "you aren't very nice". We walked away to take a breath and called the shop owner who had referred us to this shop, and he said for us to bring it back to him and he will try to fix it. I did not accompany my husband back to Case Fit to retrieve his mangled phone as I couldn't bare to see these men again. The lovely other shop owner down the street did get the remaining screen protector off, but due to the damage done by Case Fit, we will have to replaced the screen they cracked (though would take no responsibility for and took no responsibility for being rude and defensive for their shoddy work). I have already let my work thread know (20+ people) never to go there. It was unbelievably unprofessional, rude, and horrible service. Those 2 staff members should be ashamed.
Nov 11th, 2022

Mar 24th, 2022

Feb 18th, 2022

Great quality phone case for my Samsung notes 9. Dropped it a few times and not a scratch on the phone.
Dec 24th, 2021

Dec 6th, 2021