Majesty's Pleasure

Beautiful space and friendly staff, would highly recommend :)
May 9th, 2023

My first experience at Majesty's Pleasure was not what I expected. My desired service was not accommodated and my nail technician contributed to my negative experience with her poor attitude. I'm normally not one to complain, but since my first visit was a birthday gift, I felt compelled to convey my thoughts to Majesty's Pleasure customer service. When I first called to discuss my experience, no one answered so I left a message thinking no one would ever get back to me. I assumed I'd have to accept my experience for what it was and never go back but... WOW. Within 24h Megan returned my call and left me a message encouraging me to follow up. She even followed up a second time to ensure that my concerns were adequately addressed. Megan and I spoke on the phone for upwards of 10 minutes. She asked me open-ended questions and encouraged my constructive feedback. Megan ultimately conveyed the utmost care, empathy and consideration for my concerns. Not only did she offer to refund my entire service, but Megan went above and beyond by offering me a complimentary service of choice. I have never experienced such exceptional customer service and I am in complete admiration of what I received from Megan. Following my discussion with Megan, I was passed along to Angie. Angie emulated the same impressive attitude and empathetic brand ethos and values that Megan established with me. She was eager and enthusiastic to book my appointment and accommodated all of my requests and beyond. I truly felt heard, understood and deeply cared for with exceptional service from start to finish. When I arrived for my service, I was greeted with warmth and enthusiasm and offered a complimentary beverage. My technician Alexa was extremely pleasant, the environment was relaxing and the French manicure I received was fantastic (held up for 3+ weeks!). Unfortunately, due to another miscommunication, my mum who accompanied me to this appointment for her service was unable to get her nails done. Just when I thought "oh no" not again, Cara, the manager of Majesty's Pleasure Yorkville location came to introduce herself to me and went above and beyond to satisfy my experience once again. She was wonderful; Cara was communicative, kind and extremely professional. The consistent approach and brand values expressed by Megan, Angie and Cara were impressive and they are all outstanding representatives of Majesty's Pleasure. In the end, my experience at Majesty's Pleasure and with their staff, most notably Megan, Angie and Cara was second to none. My sincerest thank you to you all. I look forward to coming again!
May 11th, 2023

UPDATE. Had the pleasure to revisit MP. Yorkville location. Tiffany did an excellent job. Had a great experience. Thank-you for the opportunity Very adorable place. Great for a group a ladies. I went with 2 other ladies celebrating a birthday. We were scheduled for a 45 min signature pedicure. Enjoyed a bottle of sparkling rose while we were being treated. I do not know if my technician was new? But my pedicure took and extra 30 mins vs my other 2 friends. I barely received any buffing, detox soak, exfoliation, heel refining, moisturizing foot and leg massage, because she spent 90% of the time cutting my nails and cuticle care. Technician was approached more then once, and told to speed up the process. We ended up having to leave for a dinner reservation, and my nails were not even dry yet. Unfortunately not very satisfied with my services. Service: Pedicure
May 2nd, 2023

Service: Pedicure
Apr 23rd, 2023

It is quite a nice place to relax and do nails. However, it is quite disappointed because they did not do extension. They only work on your real nails. I bit my nails a lot so my real nails are not that pretty, and I was expecting to do extensions here but they do not have unless you call in advance and book for VIP, sound like lots of works. They have drinks but not many options. They do have a very good location in the middle of Yorkville area.
Apr 19th, 2023