Pampered Paws & Claws

(Translated by Google) Horrible (Original) Horrvel
Mar 13th, 2023

My first time here today. My fur baby came out looking like a little lady. She was so happy as am I. Amazing service. We are now a loyal customer. I've taken my baby to many places and nothing can compare to this wonderful place. Thank you for all you have done
Jan 15th, 2023

My fur babies come out happy and adorable everytime. Great spot for your pet in the St.Clair area.
Nov 18th, 2022

Sep 22nd, 2022

I'll preface by saying I'm sure if you want a basic all over cut and aren't particularly attached to a look, they are wonderful. No complaints about conditions, animal treatment etc. I'm not one to complain and, avoid confrontation. It was just a disappointing and sad experience. Nothing awful but, I went in with a clear idea of what I wanted, a printed reference photo, explained with words, clarified, and showed with my hands. I wanted the ears long and the hair at the top/back of his HEAD between his ears long to grow out a mullet eventually. I held the hair I wanted to be kept long in between my finger to show. We had been growing it out for 7 months and were very attached to his long head hair. The groomer seemed unsure but said that they would call when they were doing his face. Which I thought meant they would let me know what they were doing, So I felt okay to leave. I came to pick him up and the part I wanted to be long, which will take another 7 months to grow back, was completely gone and the hair on the back of his neck was left long. I was very sad and mentioned that the part I wanted to be kept long was gone, made friendly conversation, paid and left. When I came home my partner saw how upset I was and is more confrontational than I am and made a call to complain. The groomer just said that they did what I had told them to do. I feel gaslit because I know how careful I was when I explained it. I know I showed with my hands. I know I left a reference photo with written notes. At the end of the day it is just hair. But I don't have a lot of money so spending +$100 to have the one thing you didn't want to happen, happen is just kind of gutting. They offered to cut his neck hair but no other resolution.
Apr 16th, 2023