Paws en route - Pet Taxi, Relocation & Travel

A bunch of unhappy women. One woman apparently been there forever sent me to the Veterinarian 4 times. I asked to speak to a manager the manager came on and blamed me. RUN.
May 24th, 2023

I live in Brantford and needed help getting my dog to the Toronto Animal Eye Clinic. I contacted Paws En Route with very short notice (the day before as the arrangements I made to transport him fell through) and Aneta was wonderful. She put me in touch with Alex and Alex worked on it until she got a driver for me and kept me posted the whole time with her progress. Dean was great - he drove from Toronto to pick him up in Brantford, back to Toronto, waited for his surgery and then picked him up and brought him back to Brantford. I can't say enough about Paws en route - they went above and beyond when no one else does anymore and I am so grateful for their help. I don't know what I would have done without them. I won't hesitate to contact them again. They are professional and courteous, qualities that are so hard to find these days. Thank you!
May 12th, 2023

I have nothing but good things to say about this company. They were great to communicate with as my parents shipped my dog from Toronto to Newfoundland. Paul was amazing with my husky and I never once had any concern about his well being. He arrived happy and safe to Newfoundland where I picked him up. Thank you for making this experience so easy and amazing. I would definitely recommend this company to anyone.
May 10th, 2023

(Translated by Google) Awful...they stole $300 from me and tried to rip me off for $400 afterwards and they never delivered the animal to me (Original) Affreux ... ils m'ont volle 300$ et ont essayer de m'arnaquer pour 400$ ensuite et ils ne m'ont jamais livr l'animal
Mar 29th, 2023

I had the best experience with Paws en Route for an airport cargo pick up for my german shepherd this week. The staff was really supportive and communicative when trying to book transportation - especially Cynthia who was really patient over the phone and took the time to explain everything and make me feel at ease, as this was a last minute booking. Although their phone lines are very busy, they always get back to you. But I must say, our driver, Paul was the real MVP! He was fantastic! So very kind, accommodating and helpful. Navigating Pearson airport and the cargo destination was really new to us and Paul gave us some additional guidance and really wanted to make sure we felt at ease. We also really enjoyed chatting with him. I will definitely be using Paws en route again! They truly care about your pet.
Mar 13th, 2023