Landlord and Tenant Board (LTB), Toronto - South Regional Office

Every now and then I have called LTB throughout the years either for myself or clients and these LTB officers or workers always sound miserable and careless. Very concerning as vulnerable clients will call to obtain information and LTB representative are not warm or welcoming. Its like you are calling your enemy for help. Not sure if its the organization that is careless towards their employees or what exactly it is, I hope it will improve.
May 24th, 2023

Unbelievable how incompetent and unqualified are these people. After 8 months of waiting for a court date and an additional month to get a court order they messed up the address on the order. The sheriff will not enforce the order because of the mistake. I called and emailed these illiterate pieces of work. It has been 2 additional months and I still havent received the correct court order. You would figure that in order to work for the government you should be at least able to read and write. I am out of 11 months of rent but I still have to pay the mortgage.
May 23rd, 2023

If I could sign every review here about poor customer service I would. I had 2 interactions with LTB support, and while the first one was pretty efficient and helpful, my recent experience was terrible. The representative was speaking in a passive aggressive manner from the start, answered my question is a rude unprofessional manner and hung up the phone.
May 17th, 2023

Like many other said, wish there is zero star available. Hopefully they will do better from now on, as more and more small landlords are getting together fight for change.
May 7th, 2023

Believe it or not, when you look at other reviews, you feel better because you knew you are not the only one be treated unfairly. It should rename itself as Tenant Board. No one care about Landlord's lost. Good policy encourage people to be good. Bad policy creat tragedy. The Board has lost its meaning of existence.
May 4th, 2023