Exclucity Downtown Toronto Queen St.

Worst customer service I have ever experienced.
May 17th, 2022

Customer service wont respite my inquiries and its been months
May 15th, 2022

I ordered Jordan Mids and received the wrong shoe. I was told to return the shoes via mail and once they confirmed they werent worn then they would send me the correct shoe. This did not happen. They did give me a refund but that is not what I wanted. This was supposed to be a Christmas present but instead my child didnt receive any shoe at all. I sent a follow up email and have not heard back from them. I guess customer satisfaction is not a priority.
Feb 1st, 2022

Oct 4th, 2021

Was informed that this store constantly backdoors (not just seeding for marketing, but taking product and selling behind for extra money, even raffled pairs). Was even shown how they faked a recent raffle. In addition they private their IG page which is needed for raffle entries and do not allow comments on some posts. Owner is very u professional; I believe his name is TrentOutLoud or something on IG - can constantly be seen snapping back at comments and inquiries like a child. Wanted to support so bad but the business and business owner are shady. Raffles are seemingly fake with either no winners or hand picked (ie: not random, can pick his friends or pages that will benefit him like pretty girls and influencers) and a waste of time. In addition I heard they lost their adidas account for this behavior and YouTube videos back up the allegations that the store is shady. New ownership of closure of the store will be a win for not only the Canadian sneaker community, but the community as a whole.
Oct 16th, 2021