Felix's Swim School Beaches

Apr 18th, 2023

The fact that I paid $800+ for 3 months of classes still stings! My child caught Covid half way through the semester- I called and called and must have left like 3 voice messages along with multiple emails to book makeup classes but no response. Then when I finally managed to go and ask in-person, they denied receiving any voice message and said I must have called the wrong number. They kept saying I was supposed to use the makeup classes within the semester but they couldnt give me any spot for the longest time till I pushed and then they finally booked me in a different location. Very little accountability for the kind of money we paid! **In response to Felix: I was entitled to a 3rd makeup class due to TDSB School closure, as all classes were cancelled! Even then I was given quite the runaround to book that class.
Mar 14th, 2023

I cant say enough good things about our experience with Felixs swim school! When our 4 year old started lessons, he was extremely shyhe was reluctant to even get in the water during the first class. He ended up bonded with one of the staff Theo (who wasnt an instructor in the pool that day), and after trying for half the class to get my kid in the pool, Theo changed into his swimsuit and JUMPED IN THE POOL with him to help him feel comfortable with the idea of lessons. It was a total game changer. My kid had a blast that day and has loved every lesson since then!
Jan 22nd, 2023

For well over 1 year and countless email correspondence I have yet to receive a booking for one child or better yet a simple full refund. Constant backpedalling to accommodate an initial booking made over 2 years ago when pandemic hit and yet to date multiple new season classes have been posted for new registration....and here I stand. Last email sent back in October and yet zero response. Unbelievable that I need to broadcast to this level...little regard for customers.
Dec 7th, 2022

Oct 5th, 2022