Virgin Plus Corporate Headquarters

May 2nd, 2023

Online customer service is useless. They sent a phone to my address with no apt #. Fed Ex was unable to deliver. I have been left without a phone and only way of me communicating is online. I don't have a phone to contact them thanks to their mistake.
Apr 20th, 2023

They dont understand, and dont help!
Apr 13th, 2023

My virginplus TV Internet has been down since Noon on Feb 17, it is still down at the time of writing (Feb 18 10:21 am), what kind of service is this ?
Mar 23rd, 2023

Zero Stars (if I could!!). I am already a client as I have set up an account for my son and pay for his cell phone while he is away at University. I wanted to move my personal phone over to Virgin from Rogers and join that account - seems to require a brain surgeon to make this happen. I have tried twice (once online and once speaking to an actual "real" person). Gave all of my credit card information and personal information online; received a purchase order to have that cancelled 24 hours later. Called to speak with a sales representative ... spent 20 minutes and gave him all of my information again. Was told everything was set up as a new account and my phone was ordered and on it's way. No email or confirmation of any kind was received. Called the next day and was informed there was no record of my new account and "would I like to set something up"?? What a joke of a company. I will be looking at Telus or some other company and will tell my son to move his phone in a few weeks when he graduates. What a waste of time. Our regulator has to open up the competition levels to allow more cell phone companies in Canada because sub-bar companies like Virgin should have some "true" competition so they are forced to provide good service or leave the market.
Mar 11th, 2023