Durumi

My go to store, but the customer service really needs some improvement. I just finished trying on at around 6:40(they close at 7), and a staff started yelling at me that they are closing in 5 min. Then I was in a rush to pay right after and they told me I cant pay cash cuz they already closed the cash cabinet. Your staff seems to be in a rush to go home even though there is 10 min till the posted closing time. I got no help during the entire shopping experience. Staffs were eating and chatting the whole time. This is so unprofessional and was never like this.
May 19th, 2023

Really cute shop! Unique pieces if you want to stay away from what everyone else is wearing.
May 15th, 2023

Its a store I must stop in when Im walking along Queen. You can find great pieces at Durumj, but it can be pricey. I found that the customer experience needs to be improved. I like that they are hands off during the shopping experience. However, there was no support when trying on clothes to check on sizes so I found myself returning the clothes to their proper spot and getting different sizes for myself (not an issue). In the 30 seconds that I was gone, the change room got filled. I waited ~10 minutes to try on the exact same piece in a different size before I left. I likely would have purchased the item that I was attempting to try on, but between the lack of support and the group of friends trying on clothes with little regard for those waiting, I grew a little impatient.
Apr 4th, 2023

Mar 28th, 2023

Mar 7th, 2023