Wilfred

The girl who assisted me on my visit was showing bias towards white people. I was beside a tall, white girl and she only talked to her.. didnt even utter a single word to me. Then, I went to the lobby of the fitting room, she saw me then turned her back even tho I signalled I needed helped. She only came to me when I didnt move. Didnt even introduce herself (I know its an SOP in customer service) She got my size but then when I needed another size, she didnt inform me right away.. she went to everyone first in the fitting room before going to me. Im obviously waiting for her since I was outside my fitting room. I honestly love this branch of Wilfred (I got my wool coat here last January and the service was great) but you have to train your staff to be nice to all races. I experienced this in Aritzia so Im just shopping on their other independent brand stores then now in Wilfred? People in social media are already complaining and your team should listen. You know whats worse? That girl isnt even white.
Apr 28th, 2023

One of the best customer service experience I have had ! The manager was great she found the item I was looking for and its on the way !
Apr 25th, 2023

A bunch of lazy, and unpleasant girls working this afternoon, December 6th, 2022. You guys should learn customer service with Sephora and Victoria Secret. Spent my money elsewhere.
Nov 29th, 2022

3.5/5 Had a decent experience. Staff are fine but short staffed. Had to call someone for fitting rooms and cash out.
Sep 9th, 2022

Aug 22nd, 2022