Connexion Dental Care Group

I called this clinic cause I have a severe toothache, and I asked if they have availability for an emergency appointment, the lady said yes and made me an appointment on the same day. When I reach the office I filled in the papers with my insurance info, then I went with the dental assistant I mentioned to her before starting anything and I was very clear to check if my insurance covered that cause I dont have any money to pay. She said we will do it and send the bill to your insurance company. When the doctor came he looked into the tooth and mentioned it will need a root canal, so I have to make an appointment, I told him I am in real pain, and he just offered to freeze the tooth and advised me to have Advil (even though I mentioned that I took Advil and its not helping at all). After they finished their diagnosis, they asked me to go make an appointment. The lady (receptionist who also made my appointment from the beginning) said the next appointment will be after 16 days - why on earth do all the xrays and diagnostics when you didn't have an appointment anytime soon? (Even though I said it was an emergency on the phone). She then asked me to pay $208 for the x-ray and diagnosis. I told her that I talked to the assistant before starting any procedure that I don't have money and sent my bill to the insurance. She said the assistant doesn't know (that's not my problem) and this clinic is the worst, they just want to do this to take the money and they really don't care about their patients or anything. I will make a complaint against them to every competent authority including RCDSO for not being clear, scamming, wasting my time and money, and more importantly not considering my severe toothache or my case seriously.
Mar 11th, 2023

I was a happy client since the day it became Connexion many years ago. I had a small balance after what my insurance covered on my last treatment, and didn't realize it, which is entirely my fault for not looking into it. What I can't accept is that they sent my balance to a collections agency without a single call or email to warn me. I would have paid on the spot, but now my personal finances are threatened. I am moving my family to another dentist immediately.
Feb 21st, 2023

Always an amazing service!
Feb 17th, 2023

This dental office is ridiculous. I made an appointment for my 2 younger kids yesterday and was told it would be 30 min each end up take almost 4 hrs. Than my older 2 went in this morning and my daughter said she has tooth pain in 3 teeth and the hygienist ignored her and to top it off the hygienist barley spoke any English couldn't understand any being said to her she just replied yes yes yes did a cleaning no xrays nothing the dentist wasn't even in the office ... now my daughter is still in pain and they don't care worst office ever do not recommend this location for children...
Feb 4th, 2023

Went for a jaw issue and was told I needed to see a specialist, they couldn't do anything. Was then charged over 100 dollars.
Jan 22nd, 2023