Apple Conestoga

May 20th, 2023

May 19th, 2023

May 16th, 2023

I purchased the 3rd generation iPods today. In total, three staff members helped me during my purchase. There is a staff member named Ceara, and her attitude is the worst I have ever experienced in an Apple store. She consistently misunderstood my questions and attended to other customers while I waited. She also had a tendency to evade my questions in a manner that made me feel as though my inquiries were too foolish (also shown on her face). For example, when I asked if my purchasing one is defective, can I exchange it right away, she responded in a dismissive manner to make me feel uncertain if she has any confidence in the product quality at all. When I approached her with a follow-up question, she gave me an unwelcoming look even before I reached her. So, I asked for her name, and she immediately turned away from me, requesting assistance from someone else. Overall, she appeared very condescending, as if I were being paid by her to ask questions. However, I am grateful for the assistance provided by the other staff members; they were excellent. The one-star rating I am giving here is specifically for Ceara.
May 22nd, 2023

Find another place to have your Apple devices repaired, otherwise you may be scammed. I left my macbook pro for repair in this store and in the day it was supposed to be ready for pickup I received an email from them to callback ASAP. The store was already closed and the next day would be a holiday. I called the next business day and nobody picked the phone. After many failed calls, I went in person to the store and the store employee let me know that my computer wasn't turning on anymore due to the motherboard was damaged and it would cost an extra $1000. (Please, see other reviews mentioning the same issue with the repair folks.) Seeing my unhappiness, the employee changed their mind and started saying that in fact, they were recommending that the motherboard should be replaced soon and my computer was indeed turning on. I avoided going to the nearest authorized store to not be at the risk of being scammed and ended up going to this Apple Store to have the same result. Such a disappointment! When my computer's motherboard fail, I know where NOT to go to get it replaced or to buy a new computer. I also investigating where I can report this store for such bad faith.
May 22nd, 2023