Sun Life

May 24th, 2023

This 150 year old life insurance specialist failed miserably at selling life insurance. Would give zero stars if I could. Applied for insurance online. Signed forms. Was sent a questionnaire to fill in and submitted that. So far, so normal. But then, nothing. Called them weeks later to follow up. There was no record of my app (by name, DOB, application number, etc.) and no policy was issued. Yet a few days later Sun Life started withdrawing premiums from my bank account and won't stop. When I called I just got transferred to group insurance who would tell me they can't help and would transfer me back to individual. That's when they didn't hang up on me "by accident". I had to file a stop payment with my bank, at my cost. They have a series of prescribed steps for problem resolution. First step is reporting the problem. Without a policy number their agents can't accept a report of a problem. One agent said they would have someone call me but that didn't happen. Second step is to ask for the Problem Resolution Team to step in. When I called in the agent said that team doesn't exist. Ok. Third step is to contact Client Advocacy via a website form. Their website form errors out on every attempt to submit. There is no way to report this website bug to anyone. I tried four times. However, the form did get through on one of my tries despite throwing an error ("email invalid") each time. My email is valid and they did contact me on it to say they're looking into it. At this point it's been five weeks and I don't have a policy, I'm out the premium they took plus the fee to issue a stop payment with my bank.
May 9th, 2023

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Always love being Under the Sun
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