University of Waterloo Health Services

I dont even know why the staffs are so rude. Its like they just hate students in general. THEY were 30 mins late for my appointment and were incredibly judgmental for the whole time. They asked for feedbacks and when you do give feedbacks, they would deny it and said its on the students, not them. Do NOT go here. Choose other healthcare provider if you can
May 7th, 2023

The receptionist, doctor and staff are professional and friendly, and the clinic has a good design with lots of natural light, in a central location in the campus.
Mar 21st, 2023

DO NO COME HERE FOR ALLERGY IMMUNIZATION!!! Im getting seasonal allergy immunization shots and I came to this clinic 4 times and each time they find a new issue that I need to fix before I can get my injection. During my most recent visit, I had EVERYTHING and jumped through every hoop they wanted me to. The doctor I met with at the clinic, checked me and told the nurses that they CAN administer the injection BUT the nurse refused to administer it regardless. I feel like I was blacklisted by nurses and even overheard them gossiping about me in an unprofessional manner. They wasted my time and I just end up going walk-in clinic. Truly horrible experience.
Feb 16th, 2023

Good Doctor but Extremely poor service, would wish to leave no star all. Poor communication between worker to Doctors: my Doctor told me that after recovered from COVID for less than one week, Doctors are required to treat the patient in another stream as opposed to normal stream; I told their staff I recovered from COVID 3 days ago but nothing was communicated to my Doctor. Also, if you call their appointment lines and payment lines, even during their operation hours, they can leave ring forever without any response. And this doesnt occur just once or rarely bur rather frequently.
Feb 13th, 2023

As someone who struggles with anxiety I was already really scared about seeking help, but I was convinced to find help as it was physically harming me. First, after getting a diagnosis I was prescribed medication but I had to visit the SLC pharmacy 3 times just to check in when the prescription had arrived; however, I was told that they never received a fax. Upon calling the health services again they told me it was never sent. Note that I did ask when the prescription would be ready to pick up and I was told that it should be on the same day in a few hours (I stayed until closing times and had to pick up my medication the next day). Second, I had cancelled my appointment (more than a week in advance) through their cancellation line but was still charged $70 for missing the appointment. I DO NOT RECOMMEND CANCELLING ON THEIR CANCELLATION LINE! CALL IN AND CANCEL WITH AN ACTUAL PERSON BECAUSE IT IS APPARENT THEY DO NOT CHECK THAT LINE. I have read many reviews about how inconsistent their communication is between the reception and the doctors, but as someone with difficulties calling in to new places due to anxiety, this only added to my negative mental health.
Apr 16th, 2023