University Of Waterloo Optometry Clinic

Lauragourley @03hotmail,com
Apr 16th, 2023

Jul 19th, 2022

Very rude ! Condescending on the phone and just plain out ignorant.
Jul 18th, 2022

I couldnt find 0 star reviews for staff and specifically their manager Ann girling. So lets see how anyone can get traumatized by.. When I went there students were practising on me and dilated my eyes 3 times, which almost turned me out blind for next 4-5 hours. I didnt had sunglasses with me so you can imagine how did I went home and was extremely dangerous on road. They didnt inform me to bring glasses at the time of booking appointment nor they offered me. After that I gave them address of my workplace to send a examination report and ordered glasses of $930 which was deducted from card. After waiting for 3 weeks when I called them to ask my report they said we had already sent your report to the some given address which was not provided by me at all. In 2nd time they again sent my report at random site. So very unprofessional, careless behaviour and terrible customer service. It could compromise my personal information. In the 3rd time when I finally speak with staff and their manager Ann girling so they were accusing me and showed me high tone language. I told management that its your fault, so they said why dont you come and pick it up from here, which was not possible for me during my working hours. I requested manager Ann to send me a report over the email and meanwhile she declined me in her system. Somehow later when she sent me an email my name in report was incorrect. Other name Im seeing on my report so there are chances that they even swap or misinterpret examination reports. Moreover in attached image I saw price of my glass which is actually $879, it means they charged me $61 extra which I mentioned above $930 price, for no reason, yes without no reason. Even when I called them first time for my report they said you still have outstanding balance of $50 for delivery and when I informed them that I had paid already everything in upfront including for delivery as well so they removed all those illegitimate charges from my account. To sum up I would say Atrocious, horrible, disgusting, disrespectful, manipulative, gruesome, hateful people are very tiny & small word for people like Ann girling ( Operation Manger ) and her staff. If anyone is reading this and thinking of getting mentally harassed & stressed , please feel free to contact these fellow. Also still at this moment waiting to get my actual correct examination report and explanation about that illegitimate $61 which they charged me. But Im Damn sure they dont have anything to cover their side and keep thrashing innocent people. Very very poor, disgusting, unprofessional, terrible and shabby people specially Ann girling, staff and service.
Mar 31st, 2023

I have a binocular double vision issue and I went to the University of Waterloo School of Optometry Binocular Clinic to have further testing done after my initial eye exam and I was left with not knowing what was the cause of my vision issue. What is the point of having testing if you can't find out what's causing the issue? I just got prescribed prisms in the lenses, that's just Band-Aid treatment, a person likes to go for testing to find out what's causing the issue but this place can't provide the root cause. Also, one of the office people (Christine) who manages appointments, etc. doesn't provide good customer service at times, I emailed her a number of weeks ago asking about an eye exam appointment I had a question and she hasn't got back to me. I'm really surprised with a clinic that is specializing in a specific eye condition like binocular double vision why they can't offer other treatments and give more info to the patient besides just offering prisms, we're talking about a specialized clinic, I was thoroughly disappointed to say the least. I'm now going to go to a different office where I'm going to pay to have some thorough eye testing done and hopefully some vision therapy. To not have the University of Waterloo offer any other options besides prisms is just not good.
Mar 23rd, 2023