WFCU Credit Union

I've been banking with WFCU for decades. Our personal accounts, by business account & mortgage are here. WFCU staff are always friendly & happy to see us. If I have to call in, I get the same great service. The branch layout changes from stand up tellers to sit-down rooms added a level of comfort & privacy I appreciate. I'm always confident I'm getting great services & helpful advice. I do have some constructive criticism though. - The Android app has not worked properly on my last 2 (different) models of Android phones (Moto X Play & Motorola Edge+). - The Eva fee changes were unfortunate. Though I do keep enough minimum balance to avoid most fees other than on my business account. But eTransfer fees NEED to come down, these have become a common fact of life & the fees add up fast. - The website & online banking needs a refresh, though I'm a web developer & I'm biased. Invest those EVA fees into modernizing the tech a bit folks. All in all, I wouldn't bank anywhere else. The people at WFCU are top notch.
Apr 29th, 2023

Charges fee for every little bit of service, I am telling my kids to open their home ownership plan at different bank.
Mar 2nd, 2023

Whatever you do do NOT talk with Toni Parlee. We were looking for a car loan to buy a used vehicle and this was our first time doing so. She wouldnt answer questions, she was rude and condescending. Asked personal questions that didnt even pertain to the loan (why my boyfriend was out sick for a day from work the one week). Did not respond to us in a timely matter in anyway and when we finally did speak to her on the phone, and addressed these issues she just said she would transfer me to a manger and then just hung up on us. I left WFCU years ago because of this and now my boyfriend will be leaving as well. We have already been in contact with CIBC about this and can say the experience is 10 times better. Update: just got off the phone with assistant manager Delilah who didnt even listen to our concerns. I couldnt even get a full sentence in to explain the problems we were having. Ive worked in customer service and just cant believe the way that they talked with their customers. Please go to a different branch or leave WFCU entirely. There is way better with better customer service out there.
Feb 13th, 2023

Staff is always nice inside, but wfcu is stuck in the past. I should be able to pay my bills same day. I should be able to bank online easily. I should be able to walk in without downloading a completely separate app that isn't connected to the online banking one to come into wfcu. Since covid, There are extra steps to everything. There are hidden fees. There have been no significant updates or changes to technology, or anything in the 8 years i've been banking here, other than adding even more barriers. It's not a vip club. It's a credit union. A credit union that's costing me more money than a bank every month, that doesn't give me the ease of banking online in 2023.
Jan 18th, 2023

The people there have always been polite to me. I have never had to wait long to speak to someone. I love their online banking and the fact that they dont charge you like the big banks do. I would highly recommend switching over to Windsor Family Credit Union.
Jun 8th, 2022