CIBC Branch with ATM

Apr 4th, 2023

I was up early in the morning and decided to finally renew my broken debit card at this CIBC. I walked in and was kindly greeted by an elder lady named Wendy. She was helpful with all of my demand's though quite timely, however, I realized she was more so thorough and did not move forward until every nook and cranny has been dealt with. I asked Wendy if she could possibly modify my name uniquely for my new debit card (which Ive done before at the Devonshire CIBC). She claimed it wasnt possible. You cannot modify your debit card to any other name than your government name said Wendy. It may be a recent rule, though I wouldve liked it. I definitely felt most comfortable at this CIBC than other ones.
Apr 7th, 2022

Great service
Oct 8th, 2019

Jun 3rd, 2016

Went in yesterday, extremely slow service . 1 person ahead of me and 2 tellers working . The person ahead of me took almost 10 minutes , the other teller still had the person there when i left talking about their vacation they just got back , while customers just waited in line . No rush here when i finally got to the teller she was easily able to tell i was annoyed and purposely took her time to make it longerrrr.. had to bring over the branch manager asking me why i wanted to withdraw $2100.00. His reaponse was thats alot of money , and thought i was pulling a scam . Unbelievable. Didnt apologize or anything after . Need to switch banks in the future if transactions are going to take this long . I would hate to be there when the place is busy
Dec 2nd, 2022