Redwood Properties

Rocky wu _{on Google}

Apr 27th, 2023

The house built by this companys contractor in Copper Hill Newmarket was shoddily work. The mirror in my master bedroom fell off, and the reason was that the contractor did not properly install the mirror bracket. Each bracket needed two screws to be fixed to the wall. The upper bracket was installed with screws in two slots and could only slide up and down to tighten the mirror. The lower bracket should have been installed with screws in two circular holes, so that it would be stable and fixed to the wall. The mirror was first installed on the lower bracket, and then the upper bracket was pressed down to secure it. This would have made the mirror very sturdy, and as long as the screws were firmly in place, it would never have fallen off. However, the contractor installed only one screw to save time, so that both the upper and lower brackets could swing and rotate easily and come loose. In addition, the contractor used very little glue, which caused the mirror to fall off.When I sent an email to the company to discuss whether they should be responsible for this non-standard installation, the company's representative said that the house had been built for six years, so why did the mirror not fall off in the first month or year? When I asked him whether he thought it was standard to install only one screw instead of two to secure the bracket, he said he had a finance background and not a construction background. I told him that his company had designers and architects who could answer that question, but he said they were from different teams and did not communicate with each other. This basic knowledge is something that even elementary school students know. How could he not know? He was clearly pretending to be ignorant and trying to shirk responsibility. Finally, he said they couldn't do anything and asked me to contact Tarion. When dealing with this company, everyone must keep their eyes open and carefully inspect the quality of the purchased house.