Linen Chest

Terrible customer service. It was my first time in this store. I took my daughter to pick out a comforter. We picked out a twin kid comforter and took it to the front desk and two ladies were chatting at the desk. When they stopped chatting, I put my purchase on the counter. One lady looked at my daughter and asked if the comforter was for her. I thought she was going to say what a great choice and how much shed enjoy it. Instead she launched into saying how it would be too small for my daughter and she needed something bigger. I told her that it was fine and just what we needed and wanted. Instead of ringing it up she said fine but reiterated how it was much too small and she wouldnt be happy with it because she needed a bigger one. I couldnt believe that she wouldnt just shut up and ring up the $80 comforter. I told her fine then if it wasnt good enough then shed lost the sale and I walked out. What a waste of time. How dare she pass judgement on the gift I was getting for my daughter and also leave me with such a negative feeling about trying to buy something in that store. Ill never go again and neither will anyone else in my family. (I bought my daughter a $65 twin comforter at Walmart later that same day. My daughter had the choice of any size in the store and picked a perfect pink rainbow and unicorn twin size comforter that came with a little decorative pillow. She loves her new comforter and I got to be my own cashier at Walmart so I had no judgemental and negative salesperson ruining my day. Maybe linen chest should get some self check outs and fire that lady that vomits her unwanted opinion onto potential customers that an $80 overpriced twin comforter is not big enough for a 10 year old).
May 2nd, 2023

Apr 19th, 2023

Their online system is complete garbage. I tried to place an order, got an error message telling to try again later but it turns out that the order did go through (CC was charged but no confirmation etc...). I went in stores and purchased the item. Eventually they found the order (that supposedly didn't go through), I went in stores to cancel it, which they did and 3 weeks later, I still haven't been refunded. Pathetic.
Apr 17th, 2023

If there would be minus zero option I would give them. This company is nightmare to deal with, especially with online orders. Also, their returning police is awful. Huge disappointment. Buy stuff only if you see it in store, online EVERY SINGLE TIME I went through hell. To talk to somebody is out of question, only stupid bot 'live chat'??? Wonder what is live???
Mar 12th, 2023

I had a very good experience in this store and miss dianny, she was so nice, friendly and guided us very well Im so happy with my purchases.
Mar 11th, 2023