Day & Ross

This is hands down the worst carrier in the entire country. Day and Ross, should change their name to Late and Lost. Missed pickups, damages to not only freight, but the buildings they deliver to.
Apr 14th, 2023

I am renovating a property and purchased 4 items from Home Depot - I had to deal with Amber from their dispatch department - when she called me to arrange a delivery, she could not confirm: 1. What was being delivered 2. How many pieces were being delivered 3. The number of deliveries to be delivered to the address (I stressed that this was important because I had to arrange for someone to be there) On the afternoon of the scheduled delivery date, I did get a call from their driver as they were on route to the address, but I called and told them to take the delivery back because it was 5:30pm there was no one at the site to receive the delivery. It turns out that they decided to drop off my goods outside in the unit without telling anyone. I called Amber to confirm the next day and brushed me off. My contractor just happened to find 2 large vanities outside the unit, in the parking lot. If they are damaged in any way I will be returning them. I find this lack of communication and level of service to be completely unnecessary and unacceptable to deal with.
Apr 2nd, 2023

Jan 4th, 2023

Apr 3rd, 2022

Jan 26th, 2022