CoolHockey

Ordered 3 reverse retro jerseys, hand stitched. All 3 came out great. Original delivery date was January 2023 but this was delayed about 1 month. Cool hockey did send an email apologizing and I did get the jerseys soon after. Only minor complaint is that they should place the jerseys in a bag prior to shipping them in the fedex box
Apr 13th, 2023

The quality of the jersey is great. The problem is the atrocious customer service and fulfillment. I ordered something in January that listed a March ship date. Fine although insane to take that long to ship something. Problem is even after that ridiculously long time had passed my order still hadn't shipped and I had no updates. I emailed, called, used their website chat, and dm'd with no reply. Finally someone replied on Twitter and told me the order would be shipped the next day. Would never order from here again given the long wait and the fact they completely ignore you when trying to get an update on an order they took your money for and is behind their listed ship date.
Mar 31st, 2023

I wish I had of looked into this company closer prior to ordering. I thought because they were located in Ontario close to home that they would be okay. They didnt send the item I ordered and trying to contact them to process a return has been impossible as they dont respond to emails and dont pick up the phone. The one time someone picked up the phone they hung up on before even saying hello.
Mar 27th, 2023

Mar 2nd, 2023

DO NOT PURCHASE FROM THIS COMPANY!!!! THEYLL STEAL YOUR MONEY & GIVE YOU MULTIPLE EXCUSES. Terrible experience overall. I ordered a RR Colorado jersey for $259. Its been over 2 months & I still havent received a shipping confirmation. The company cant even pin point the exact location of my order. I canceled & requested a refund. I highly doubt Ill get my money back.
Mar 2nd, 2023