SoftMoc

Apr 1st, 2023

Good place
Apr 1st, 2023

Mar 29th, 2023

Couldn't get the color or. Size I wanted. But the sales girl. Tried try. Again. Later in. Jan
Jan 19th, 2023

I avoid this store at all costs. I dont mind stopping by, looking at the products & then ordering them online but to get good service in the Charlottetown location is a joke. I have had numerous issues every single time I tried to make purchases which all ended in me leaving and ordering online because the staff are so unwilling & uninterested in helping customers. The first experience I had was when I wanted to buy Birkenstocks. I had my 6 year old & my infant with me. We were the only people in the store while I was browsing, there were three employees having a conversation at the cash, none acknowledged me. I found a few pairs I liked, asked for sizes, the employee brought them out & turned right back around & went back to her conversation with her coworkers. I had to go interrupt again for different sizes & styles, she returned & said we dont have that size in stock & again turned around to go back to chit chatting with her coworkers, didnt offer an alternative, didnt offer to order my size in store, was more interested in getting back to gossiping with her coworkers. I had my 6 year old & my baby with me, clearly my hands were fairly full yet she didnt feel the need to be helpful. Frustrated, I left without making a purchase & I called Softmoc head office the moment we got home because I wanted to buy a good pair of sandals & me wanting to make a purchase & try shoes on seemed to be a huge inconvenience for their employees. The people at head office were very generous & helpful & I was able to order a pair in my size online. I have ordered a few times since with no issue but my last pair of boots I got were too small so I had to return them in store. While the girl helping me was helpful, she left the desk multiple times to do price checks & grab sizes for other customers & actually had a different employee finish the transaction. It took much longer than it needed to had the employee just focused on the one task at hand. Everytime she interrupted my return to help someone else she had to start over & it took almost 45 minutes to complete the return & order another pair in an appropriate size. Id like to add there were atleast 6 people working that day. I dont know if there are gaps in training the employees or if some people in retail are just not interested in providing good service but Softmoc, its been 5 years since my first horrible experience with you in store & nothing has changed.. what gives? Love your products but would rather travel across the country to go to a different Softmoc than go to the one in Charlottetown.
Jan 20th, 2023