Siège social - Club Piscine Plus Quebec (Pas de vente au public)

(Translated by Google) Good morning, Poor customer service at Club Piscine in Lvis. I contacted to have a quote for a pool, I asked several questions about the pump, how much amperage the pump took just for information, and I was answered: are you tight in electricity . I was speechless. So that later the counselor says to me laughing: do you want me to make the submission anyway?. I think it's a shame because I had good intentions of buying my pool, but with this experience it confirms to me that they don't want new customers. (Original) Bonjour, Services la clientle du Club Piscine Lvis mdiocre. J'ai contact pour avoir une soumission d'une piscine, j'ai poser plusieurs questions sur la pompe, combien d'amprage la pompe prenait juste titre informatif, et je me suis faite rpondre : tes-vous serr dans l'lectricit. J'ai t bouche b. Pour que par la suite la conseillre me dise en riant : voulez-vous que je fasse la soumission quand mme ?. Je trouve a dommage car j'avais des bonnes intentions d'acheter ma piscine mais avec cette exprience a me confirme qu'il ne veulent pas de nouveaux clients.
May 16th, 2023

(Translated by Google) Good morning! I bought a 12x20 winter canvas from the Porto brand...the first winter 2021...it tore everything...it took everything to get a refund..it was guaranteed for 1 year.....I I bought another one from club piscine Repentigny....2023...and what....it tore everything up..again. so on the invoice it is guaranteed for 1 year...and the service at the customers give me half as a gift card ....????it's not my problem if the canvas is of poor quality ....I'll try to join the head office. (Original) Bonjour! J'ai achet une toile hivernale 12x20 de la marque porto...la premire hivers 2021...elle a toute dchirer...a tout pris pour avoir un remboursement..elle tait garantie 1 ans.....j'en ai rachet une autre chez club piscine Repentigny....2023...et quoi....elle a tout dchirer..encore une fois .donc sur la facture elle est garantie 1 ans...et le service la clientle me donne la moiti en carte cadeau ....????ce n'est pas mon problme si la toile est de mauvaise qualit ....je vais essayer de rejoinde ke siege social.
May 10th, 2023

(Translated by Google) Well, I should have read the reviews before ordering online. Indeed, no customer service. I requested an official invoice..., radio silence. All they send me is an order confirmation that tells me I will receive another email. My order was delivered without any invoice on the boxes. I may have to go through the Consumer Protection Office... (Original) Eh bin, j'aurais d venir lire les commentaires avant de commander en ligne. En effet, aucun service la clientle. J'ai requis une facture officielle...., silence radio. Tout ce qu'on m'envoie c'est une confirmation de la commande qui me dit que je recevrai un autre courriel. Ma commande a t livre sans aucune facture sur les botes. Je devrai peut-tre passer par l'Office de la protection du consommateur...
May 10th, 2023

Just horrible. No other word to describe. Purchased pool at the Pierrefonds store. The service during sale was extraordinary. Once I paid , thank you , next . Issues upon issues for installation. Now not even 2 years later , equipment is malfunctioning. Calling for warranty support get this , they tell you they are too busy to talk right now. Like they literally tell you that. Will give another 24 hours for call back (which would add up to total of 3 days) and then calling Protection du Consomateur for next steps. This type of treatment to paying customers should be illegal. Companies should get fined for this level of incompetence.
Aug 14th, 2022

(Translated by Google) Poor customer services! The receptionist tells me if we don't know, we can't do anything... I talk to the manager about my dissatisfaction, and the visit is a tech who doesn't even leave before entering people's homes! Leaves waste in the bottom of my spa water and outside. And don't even screw the entire panel back on! The screws are dragging on the ground!... and the manager answers me in other words... I'm going to advise my tech... "That's all?" if you are not happy next time buy elsewhere! .... Now he knows it.... and they didn't do anything more Congratulations a beautiful gang of champions! (Original) Services la clientle mdiocre! La rceptionniste me dit si on ne le sais pas on ne peut pas rien faire... je parle au grant de mon insatisfaction, et de la visite se sont tech qui de conge meme pas avant d'entrer ches les gens! Laisse des dechet dans le fond de leau de mon spa et a l'extrieur. Et ne revisse meme pas le panneau au complet ! Les visses traine par terre!... et le gerant me repond en d'autre mot... je vais aviser mon tech.... "C'est tout?" si vous ete pas contant la prochaine fois acheter ailleur ! ....Voila maintenant il le save.... et ils ont rien fait de plus Bravo une belle gang de champion !
Nov 13th, 2022