Allstate Assurance: Faubourg Boisbriand Agency

May 16th, 2023

As a case, this company didnt let us down actually. Just processes took too long time. But anyway, better than nothing
Dec 2nd, 2022

(Translated by Google) I'm not disappointed with them, the prices are competitive. I had a small damage to be repaired, I had an assessment of the costs made, presented my request, supporting everything with photos. The appraiser came by to see everything and it was settled. (Original) Je ne suis pas du avec eux, les prix sont comptitifs. Jai eu un petit dommage faire rparer, jai fait faire une valuation des frais, prsent ma demande en appuyant le tout avec des photos. Lvaluateur est pass pour constat le tout et cest rgl.
Sep 11th, 2022

Trying to get through for the past week. Left 3 messages nobody called back. All I got was waiting endlessly for someone to pick up. If you press the 2 (existing customer) option they never pick up. If you press 1 for a new policy they will pick up right away. I am so disappointed with their service. Will be switching to another insurance company. update: Finally was able to cancel. They first send me a reimbursement check for 57$ then 3 weeks later sent me a letter that I owe them 35$ ??? Now they are threatening to send my file in collection. STAY AWAY FROM THESE MORONS!!
Mar 28th, 2022

(Translated by Google) A company that takes care of you just long enough to open your file. If you expect functional customer service, I suggest you choose another insurance company. In the past year I have attempted to speak to my rep many times to no avail. I was told that it was normal because he was very busy selling new fonts and that it was the best in Canada .... (as if that was an appropriate answer ....). In short, once you are a customer, you are ignored .... on the other hand when I had my credit card defrauded, I forgot that Allstate was in automated prepayment so they called me to advise me that the payment didn't make it, I answered the call offering the new credit card and explaining my story. They still chose to charge me $50 in fees to put the new credit card number in their system and take the payment....So I changed my insurance policies and to date, no one contacted me to find out why I had left.... (Original) Une entreprise qui s'occupe de vous juste le temps d'ouvrir votre dossier. Si vous vous attendez un service la clientle fonctionnel, je vous suggre de choisir une autre compagnie d'assurance. Dans la dernire anne j'ai tenter de parler mon reprsentant maintes reprises en vain. On m'a rpondu que c'tait normal car il tait trs occuper a vendre de nouvelles polices et que c'tait le meilleur au canada....(comme si c'tait une rponse appropri....). Bref une fois que vous tes clients on vous ignore....par contre quand je me suis fait frauder ma carte de crdit, j'ai oublier que Allstate tait en prpaiement automatis alors ils m'ont appeler pour m'aviser que le paiement n'avais pas passer, j'ai rpondu a l'appel en offrant la nouvelle carte de crdit et en expliquant mon histoire. Ils ont tout de mme choisi de me charger 50$ de frais pour mettre le nouveau numro de carte de crdit dans leur systme et prendre le paiement....J'ai donc changer mes polices d'assurances de place et ce jour, personne ne m'a contacter pour savoir pourquoi j'avais quitter.....
Jun 21st, 2022