Opto-Réseau - Lunetterie Depani & Koyess

(Translated by Google) No problem for the optometrist. It's about customer service. The pair of glasses hurt me despite the adjustments. The optician did not want to help me for the 2nd pair of glasses. Really disappointed with the customer service which was deplorable The second pair of glasses is the one that was replaced at your clinic. (Original) Pas de problme pour l'optomtriste. C'est au niveau du service la clientle. La paire de lunette me faisait mal malgr les ajustements. L'opticienne n'a pas voulu m'aider pour la 2me paire de lunette. Vraiment due du service la clientle qui tait dplorable La deuxime paire de lunette est celle qui a t remplac votre clinique.
Apr 16th, 2023

Dec 22nd, 2021

They treated me(an Asian girl) and another white couple differently. Another white couple they gave them two chairs and talked to them both together. The wife got to make the decision together with the husband. For me and my husband(white), they took only one chair and only talked to him about the glasses. I had to ask myself and get a chair myself in order to even sit at the same table with them. Wont ever come back to this store again!
Aug 10th, 2021

(Translated by Google) A caring and professional team. Nice choice of frames... I highly recommend! (Original) Une quipe attentionne et professionnelle. Beau choix de montures... je recommande fortement !
Oct 20th, 2020

(Translated by Google) I had excellent service for the optometrist, where it doesn't work at all is for the sale of glasses. The person who sold me the glasses, over $800 just a pair of lenses, tells me about 2 weeks. I ask her if it's possible to have them faster (my current glasses give me a headache) and she tells me that she's going to do a rush. After two weeks, still no news, I call and they tell me early next week. I call the following week, and there I am told that they don't know, it's COVID, some have been waiting for more than a month. Information already perfectly known before selling me the glasses. Basically, they're probably very competent, but they're still tank dealers. They say what you want to hear to get the sale and once that's done, they explain the reality to you... (Original) J'ai eu un excellent service pour l'optomtriste, l o a fonctionne plus du tout c'est pour la vente des lunettes. La personne qui m'a vendu les verres, plus de 800$ juste une paire de lentille, me parle de 2 semaines. Je lui demande sil est possible de les avoir plus vite (mes lunettes actuelles me donnent mal la tte) et elle me dit qu'elle va faire un rush. Aprs deux semaines, toujours pas de nouvelles, j'appelle et on me dit dbut de semaine prochaine. J'appelle la semaine suivante, et l on me dit qu'ils ne savent pas, c'est la COVID, certains attendent depuis plus d'un mois. Une information dj parfaitement connue avant de me vendre les lunettes. En gros, ils sont probablement trs comptents, mais cela reste des vendeurs de chars. Ils disent ce que voulez entendre pour avoir la vente et une fois a fait, ils vous expliquent la ralit...
Jul 29th, 2020