Fruits & Passion

Johanne R _{on Google}

Jul 3rd, 2015

(Translated by Google) Following an online order, I am very disappointed with the service received. First, the site showed that I was entitled to free delivery, but Fruits & Passion never granted it to me despite the evidence. If your website has a bug, assume it (especially for an amount as ridiculous as less than $10!!). Secondly, in addition to having charged me the delivery costs which I was told were free, they charged me more taxes than supposed!! (On the other hand for this point, they will refund me the difference.) Finally, I must however grant that the delivery was very fast... but VERY DISAPPOINTING customer service! I feel cheated by the company and therefore do not recommend ordering online with them (and if not, CHECK what they charged you!!! Several customers must have been robbed like this without them realizing it account...)
(Original)
Suite une commande web, je suis trs due du service reu. Premirement, le site affichait que j'avais droit la livraison gratuite, mais Fruits & Passion ne me l'ont jamais accord malgr les preuves. Si votre site internet un bogue, assumez-le (surtout pour un montant aussi ridicule que moins de 10$!!). Deuximement, en plus de m'avoir charg les frais de livraison qu'on m'indiquait tre gratuit, ils m'ont charg plus de taxes que suppos!! (Par contre pour ce point, ils vont me rembourser la diffrence.) Finalement, je dois par contre accorder que la livraison a t trs rapide... mais service la clientle TRS DCEVANT! Je me sens flou par la compagnie et ne recommande donc pas de commander en ligne avec eux (et sinon, VRIFIEZ ce qu'ils vous ont charg!!! Plusieurs clients ont d tre vols ainsi sans que ceux-ci s'en soient rendu compte...)