Dormez-vous

(Translated by Google) Alright (Original) Trs bien
May 2nd, 2023

(Translated by Google) Before noon on December 26, 2022, I called Dormez-vous customer service to inform them that I had received a non-standard size King mattress (76 inches by 74 inches) and that the size would have had to be 80 inches by 76 inches. So I was asked to take pictures of my mattress and email it to customer service, which I did within minutes of the call. My request had therefore been made and the photos sent on December 26, 2022. On December 26, after sending my photos, I received an email from your customer service department telling me this "A dedicated customer service professional will will contact within one business day to follow up. On December 27, at the end of the day, having heard nothing, I again sent an email to customer service asking for a follow-up on my call, but no one communicated to me. On December 29, 2022 having still not heard from me, I contacted customer service by phone twice I spoke to u of your agents and I explained the situation. He asked me to send him the photos of my mattress so that he could take care of my request himself and communicate to his superior in order to resolve my problem as quickly as possible. It was only the next day, December 30 before noon, that I received an email from the agent you in charge of my file, apologizing for the 4-day delay in processing my request. For 4 days I had to insist every day to follow up on my request and it was only when I got angry and called Dormez-vous customer service that we started to consider my problem. If I hadn't insisted several times, I don't know if my problem would have been solved right now. On December 30, 2022 in the afternoon, I went to do the exchange at the Dormez-vous store in Chicoutimi, no mattress corresponded to the equivalent of what I had bought. So I had to buy a mattress for $650 more than what I had and the agent who served me also made a mistake of $31 more on my bill. I had to call the Chicoutimi store 3 times before they answered to tell me that it was busy and that it would call me back later in the evening. The agent who called me back was courteous all the same and quickly realized his colleague's mistake and credited my credit card for the extra $31 that I had been charged. I am really dissatisfied with your customer service. (Original) Le 26 dcembre 2022 en avant midi jai appel le service la clientle de Dormez-vous pour les informer que javais reu un matelas King dune grandeur non standard (de 76 pouces par 74 pouces) et que la grandeur aurait d tre de 80 pouces par 76 pouces. On ma donc demand de prendre des photos de mon matelas et de lenvoyer par courriel au service la clientle, ce que jai fait dans les minutes suivant lappel. Ma demande avait donc t faite et les photos envoyes le 26 dcembre 2022. Le 26 dcembre, aprs avoir envoy mes photos, j'ai reu un courriel de votre service la clientle me disant ceci " Un professionnel du service la clientle dvou vous contactera dans un dlai dun jour ouvrable afin deffectuer un suivi. Le 27 dcembre, en fin de journe, n'ayant pas eu de nouvelle j'ai envoy nouveau un courriel au service la clientle demandant un suivi sur mon appel, mais personne ne m'a communiqu. Le 29 dcembre 2022 n'ayant toujours pas eu de nouvelle, j'ai recontact par tlphone deux reprises le service la clientle j'ai parl u de vos agents et je lui ai expliqu la situation. Il m'a demand de lui envoyer les photos de mon matelas afin quil puisse lui-mme soccuper de ma requte et de communiquer sa suprieure dans le but de rsoudre le plus rapidement possible mon problme. Ce n'est que le lendemain, le 30 dcembre en avant midi, que j'ai reu un courriel de lagente en charge de mon dossier s'excusant de son retard de 4 jours dans le traitement de ma requte. Pendant 4 jours j'ai d insister chaque jour afin de faire un suivi ma requte et ce n'est que lorsque je me suis fch et que j'ai appel le servie la clientle de Dormez-vous que l'on a commenc prendre en considration mon problme. Si je n'avais pas insist plusieurs reprises, je ne sais pas si prsentement mon problme aurait t rsolu. Le 30 dcembre 2022 en aprs-midi je suis all faire lchange au magasin de Dormez-vous Chicoutimi, aucun matelas ne correspondait lquivalent de ce que javais achet. Jai donc d acheter un matelas de 650$ de plus que ce que javais et lagent qui ma servi a fait en plus une erreur de 31$ de plus sur ma facture. Jai d rappeler le magasin de Chicoutimi 3 reprises avant que lon me rponde pour me dire quil tait occup et quil me rappellerait plus tard en soire. Lagent qui ma rappel a t tout de mme courtois et a ralis rapidement lerreur de son collgue et ma crdit sur ma carte de crdit le 31$ de trop que lon mavait factur. Je suis vraiment insatisfait de votre service la clientle.
Jan 16th, 2023

Jan 13th, 2023

I really love the mattress that I bought. They have great prices and the service was great. The sales lady was very helpful and explained everything about the mattress. I highly recommend Dormez-vous to everyone !
Dec 28th, 2022

(Translated by Google) Good Excellent (Original) Bien exelente
Oct 12th, 2022