Planete Courrier

Customer service is terrible to deal with. Never rang the door bell posted the notice on our door and then Customer Service spins a different story. Our security cameras tell and a different story and there was someone home all morning and afternoon. If I want my parcel CS says I can drive to Boucherville tomorrow.... I'm going to leave work to drive 45 minutes to pickup my parcel then drive another 45 minutes back. Furthermore Customer Service could not speak English so I did switch to French. VIDEOTRON you were to deliver by Purolator Wednesday so going on day 6 where we are unable to connect our work laptops from home and work during tax season. Next step will be to switch to Bell!!!!!!
Apr 7th, 2023

Terrible service. Drivers leave an attempted delivery note without ringing the doorbell or calling.
Nov 13th, 2022

(Translated by Google) Worst delivery company in Quebec (Original) Pire entreprise de livraison au Qubec
Sep 20th, 2022

(Translated by Google) If it worked with attribution of canvas for zero service I would put a mass, terrible and very disorganized service, no professionalism. You are asked to stay at home waiting for a delivery man who never comes so that in the end you decide to do the service for which they are paid for by yourself and pick up your package. If you're lucky and find it good. In short ask if you are going to be delivered by them and avoid sinn you will see the colors head on. (Original) Si ca marchait avec attribution de toile pour service zero j en metterai une masse , service affreux et tres malorganise , aucun professionnalisme. On te demande de rester a la maison attendre un livreur qui ne passe jamais pour qu'en fin de compte tu te decide de faire le service pour lesquels ils sont paye par toi meme et aller chercher ton collis. Si t es chanceux et t l trouve biensr. Bref demandez si vous allez etre livre par eux et eviter sinn vous en verrai d tte les couleurs.
Jul 3rd, 2022

(Translated by Google) The people who deliver don't ring the bell and leave without giving you your package. We plan a second delivery 2 days later between 5 p.m. and 9 p.m. and the person calls me at 10:30 p.m. to tell me that she is there, but I left for work. Customer service suggests that I send it by Purolator, they make a mistake in the address so Puro does not deliver my package to me and another week is added to the delivery time. Real nonsense. If you are in a rush to receive an important package (like me) do not do business with them. (Original) Les personnes qui livrent ne sonnent pas et s'en vont sans vous avoir donner votre colis. On planifie une deuxime livraison 2 jours plus tard entre 17h et 21h et la personne m'appelle 22h30 pour me dire qu'elle est l, mais je suis partie travailler. Le service la clientle me propose de l'envoyer par Purolator, ils se trompent dans l'adresse donc Puro ne me livre pas mon colis et une autre semaine s'ajoute dans le dlais de livraison. Du vrai niaisage. Si vous tes presss de recevoir un colis important (comme moi) ne faites pas affaire avec eux.
Feb 5th, 2022