Geek Squad

Oct 23rd, 2022

(Translated by Google) Customer service is excellent, but the repair deserves -4 stars. I had to take my computer in for repair 3 times for the same problem and each time it came back with more problems. (Original) Le service la clientle est excellent, mais la rparation mrite -4 toiles. J'ai d amener mon ordinateur en rparation 3 fois pour le mme problme et chaque fois il revenait avec plus de problmes.
Oct 13th, 2021

Apr 22nd, 2021

(Translated by Google) Very unimpressed with the service. I had a problem with corrupted files in Windows 11. They made me pay for the diagnosis and the price of a diagnosis and data transfers (only one folder with useless data). They told me they were going to deduct the original diagnosis price from the final problem price, which was not the case. They also installed Windows 10 for me instead of Windows 11. Also, they installed Acronis software that I didn't need. Knowing what service they offered, I will avoid wasting my money and fix the issues on my own. (Original) Trs peu impressionn du service. J'avais un problme de fichiers corrompus dans Windows 11. Il m'ont fait pay le diagnostic et le prix d'un diagnostic et de transfers de donnes (d'un seul dossier ayant des donnes non utiles). Ils m'ont dit qu'ils allaient dduire le prix original du diagnostic au prix du problme final, ce qui n'a pas t le cas. Ils m'ont aussi install Windows 10 au lieu de Windows 11. De plus, ils ont install un logiciel Acronis que je n'avais pas besoin. savoir ce qu'ils ont offerts comme service, je vais viter de gaspiller mon argent et rgler les problmes par moi-mme.
Dec 5th, 2021

(Translated by Google) I brought my computer to Best buy because it wouldn't go away. I paid $68 to find out what the problem was. When I returned to pick up the computer, the clerk told me that my computer was better. I had to change it. He told me he couldn't find the problem. He didn't know why it wasn't working anymore. I had to buy another one, he replied. I gave the computer to my brother, and within a day, he had turned on the computer. He changed the internal battery on the motherboard and updated the bios. And it works well. And my brother has no computer training. He just did some research on the web. Very disappointed with the service from geek squad. (Original) Jai apport mon ordinateur chez Best buy parce que il ne partait plus. Jai pay 68$ pour savoir ctait quoi le problme. A mon retour pour ramasser lordi, le commis ma dit que mon ordi tait plus bon. Il fallait que je le change. Il ma dit quil navait pas trouv le problme. Il ne savait pas pourquoi il ne fonctionnait plus. Il fallait que jen achte un autre il ma rpondu. Jai donn lordi a mon frre, et en une journe, il avait allumer lordi. Il a chang la batterie interne sur la motherboard et mis jour le bios. Et il fonctionne bien. Et mon frre na aucune formation en informatique. Il a juste fait des recherches sur le web. Trs du du service de geek squad.
Nov 26th, 2021