TCX Currency Exchange

Apr 17th, 2023

(Translated by Google) I reserve online "Click & collect" for 2 currencies. When the time comes to get our currency, we present the CAA card and the employee makes us pay and gives us our currency. I ask for an invoice since the price seems higher than we expected. I see that a fee of $4.95/currency was charged to us despite the CAA card. I go back to see the employee who then tells me that she cannot apply two promotions (better click&collect rate AND the CAA card). She hadn't mentioned anything during the transaction. I ask her if she can calculate how much it would have cost us without the promotion of the best Click&collect rate but by applying the promotion of the CAA card... well it would have cost us less!!!! Very annoying! Disappointed with this service. The employee could have told us that it was impossible to apply two promotions and offer us the best of the two instead of what she did. It's dishonest! If you have to exchange currencies, go somewhere else! (Original) Je reserve en ligne "Click & collect" pour 2 devises. Quand vient le temps d'aller chercher nos devises, nous prsentons la carte CAA puis l'employ nous fait payer et nous remet nos devises. Je demande une facture puisque le prix semble plus lev auquel nous nous attendions. Je vois que des frais de 4.95$/devise nous ont t charg malgr la carte CAA. Je retourne voir l'employ qui me dit alors qu'elle ne peut pas appliquer deux promotions (meilleur taux click&collect ET la carte CAA). Elle n'avait rien mentionn lors de la transaction. Je lui demande si elle peut calculer combien a nous aurait coter sans la promotion du meilleur taux Click&collect mais en applicant la promotion de la carte CAA... hey bien a nous aurait coter moins cher!!!! Trs fchant! Due de ce service. L'employ aurait pu nous mentionner que c'tait impossible d'appliquer deux promotions et de nous proposer la meilleure des deux au lieu de ce qu'elle a fait. C'est malhonnte! Si vous avez changer des devises, allez quelque part d'autre!
Feb 26th, 2023

Absolute awful customer service. Called multiple times without anyone answers before showing up just to be told they do not have the currency I was in need of. Would've been great to know have been told that over the phone before having to drive all the way here.
Jan 11th, 2023

(Translated by Google) I showed up at this office because the opening time was 10 a.m., I waited 20 mins with no answer because there was no one there. What a waste of time. (Original) Je me suis prsente ce bureau car lheure douverture affichait 10h, jai attendue 20 mins avec aucune rponse car il ny avait personne. Quelle perte de temps.
Dec 4th, 2022

Way better than the other one at st-laurent
Nov 7th, 2022