Structube

I have recently ordered online a dining table that was over a thousand dollars. When the table was delivered to me, it was missing a wood piece as well as all of the hardware to assemble the table. I have reached out to there online customer service number (which responds very efficiently) and after sending what seemed liked a million pictures and replies back and forth, its been close to two weeks and I have still not received the missing parts. This is very unacceptable and very frustrating. I am not a happy customer at this point and will think more than twice before planing another online order.
Apr 30th, 2023

A section of our sofa leather is already all streaked white, but the rest of the sofa looks normal. Structube refused to apply is warranty policy, stating it is normal after using the sofa for a long period. We bought this sofa only 7 months ago!!! Be aware!
Apr 12th, 2023

Zipper got damaged on my $2000 yanta couch. Asked about getting replacement parts at my expense. Was told that was impossible and I would have to buy an entire new couch.. the zipper part that's damaged is removeable by one bolt.. They can't even special order it. My next couch will be purchased elsewhere.
Feb 26th, 2023

Dec 23rd, 2022

(Translated by Google) Poor delivery service. We do not want to deliver to the place where the furniture goes in the house. Very disappointing to know that we have to move a new sofa from the garage to put it in the basement knowing that the basement overlooks a garden level. I will have to move it with my wife. (Original) Service de livraison mdiocre. On ne veut pas livrer l'endroit ou le meuble va dans la maison. Trs dcevant de savoir qu'on doit dplacer depuis le garage un nouveau divan pour le mettre au sous sol sachant que le sous-sol donne sur un rez de jardin. Je vais devoir le dplacer avec ma conjointe.
Dec 6th, 2022