Cadieux Ltd. Energy Center

(Translated by Google) Very good service, impeccable product, impeccable installation. Kindness and friendliness of the staff. THANKS! (Original) Trs bon service, produit impeccable, installation impeccable. Gentillesse et amabilit du personnel. Merci!
Apr 30th, 2023

(Translated by Google) I would like to say that my experience was fabulous, but it was not. We bought a wood stove and it was delivered last August. So far, good service. Oops, after installation, we are informed that we will have to order a part and come back to exchange it with the one currently installed. So far, no problem, it happens, we understand. The problem is that I paid for the entire wood stove and I no longer have after-sales serviceand the part has still not been changedmore than 6 months after installation. An employee left me a voicemail a good month and a half ago...just telling me to call the store back. Which I have done more than 5 times in the past month and a halfI even spoke face to face with another employee who assured me that whoever contacted me would call me back.one year ago monthsno return calls and rarely a way to speak with an employee. I leave voicemails, no answer and still my part that needs to be replacedI wanted to encourage a family businessbut no problem, give service to your customersunfortunately I will not recommend this place to anyone. If the owner is reading this message, answer this question: what is the reason why your employees don't call your customers back after a sale? I've been leaving messages for a month and a half. (Original) Jaimerais dire que mon exprience tait fabuleuse, mais ce nest pas le cas. Nous avons achet un pole bois et la livraison sest faite en aot dernier. Jusquici, bon service. Oops, aprs installation, on nous informe quil faudra commander une pice et revenir lchanger avec celle prsentement installe. Jusquici, pas de problme, a arrive, nous comprenons. Le problme est que jai pay la totalit du pole bois et je nai plus de service aprs venteet la pice nest toujours pas changeplus de 6 mois aprs linstallation. Un employ ma laiss un message vocal il y a de cela un bon mois et demime disant simplement de rappeler le magasin. Ce que jai fait plus de 5 fois depuis le mois et demijai mme parl de vive voix avec un autre employ qui ma assur que celui qui ma contact me rappellerait.il y a de cela un mois environaucun retour dappel et rarement le moyen de parler de vive voix avec un employ. Je laisse des messages vocaux, pas de rponse et toujours ma pice qui doit tre remplaceje voulais encourager une entreprise familialemais ciboulot, donner du service vos clientsje ne recommanderai malheureusement pas cette place qui que ce soit. Si le propritaire lit ce message, rpondez cette question: quelle est la raison pourquoi vos employs ne rappellent pas vos clients aprs une vente? Je laisse des messages depuis un mois et demi.
Feb 28th, 2023

(Translated by Google) 20 weeks after having all the equipment, you continue to make promises of installation which do not arrive. yet you have been in business since 1974 according to your website. How disrespectful to your customers. (Original) 20 semaines aprs avoir tout l'equipement, vous continuez a faire des promesses d'installation qui n'arrivent pas. pourtant vous etes en affaire depuis 1974 selon votre site web. Quel manque de respect envers vos clients.
Feb 27th, 2023

Feb 16th, 2023

(Translated by Google) Unlike the competition, this store fixed the problem I had with my wood stove for almost a year. Too satisfied! (Original) Contrairement la concurrence, ce magasin a rgl le problme que j'avais avec mon pole bois depuis presque un an. Trop satisfaite!
Jan 17th, 2023