Holiday Inn Express & Suites Gatineau - Ottawa, an IHG Hotel

Excellent hotel, good price, very good service and cleanliness. I highly recommend!
May 21st, 2023

The stay in general was pleasant. the room was clean and spacious. The staff was nice and friendly. However the breakfast was terrible, too many people, few tables, a long line to serve food that was the only bad thing. Rooms : 4/5 | Service : 4/5 | Location : 4/5 Hotel highlights Quiet More
May 21st, 2023

We stayed at this property for 3 nights with a child and overall experience was a mixed bag. Here are the goods and the bad from our experience: Goods: (1) Free Parking (2) Clean Property (3) Comfortable Beds (4) Courteous and pleasing staff, i wanted to get some salt and pepper at night and the staff at the front went to the breakfast room and got some for me. (5) Free breakfast with a lot of options Bad: (1) Even though the staff is courteous and attentive, you wont get the service you have asked for. We stayed here for three nights and for two days continuously we have personally requested at the front desk for making our beds and cleaning the room but to our surprise, even though we were assured at the front desk, nobody made our beds or cleaned the room (check the photos of the garbage piled up for 3 nights). We did not leave anything on the beds as the staff requested and the do no disturb sign was also no on the door (2) Poor sound proofing in the rooms, you will hear other people walking or talking in the corridors at night or early morning (3) You will get exactly the same breakfast options every day you stay here. compared to other hotels they have some additional options but they are same every day. (4) The air conditioner even though its off, you will always hear a hissing sound out of it. It is manageable though, you get used to it in no time. Overall compared to the price, staff and the amenities this hotel was satisfactory but due to lack of cleaning the room and making the beds despite of requesting it religiously twice, two days in a row turned the matters sour. Having said that, I will not choose to stay here or any IHG property in the future.
May 20th, 2023

May 18th, 2023

May 10th, 2023