Technair

Positive: Professionalism, Punctuality, Responsiveness Service: Thermostat installation
May 5th, 2023

(Translated by Google) We had a quick return call and an appointment within a reasonable time. The on-site service from the technicians was excellent. It is at the level of the estimate of the works and the invoicing that the stars fall. The evaluation of the work to be done was done through the exchange of photos by email and the estimate of the work was given by telephone. That was probably our mistake; we should have asked for this in writing. We hadn't realized that the $150 service call included absolutely no labor minutes, that the estimated installation time of 2 hours could quickly become 3 hours and that the "sheet metal work" would also increase the Invoice. We also have 2 different technicians on site at the same time for whom the time counter is running, but while one checks our system, the other cannot work. (We have 2 different technicians because one of them is injured and cannot do his usual tasks.) The call to the office after receiving the invoice was most unpleasant, and I quickly understood that the only privileged hypothesis is that according to which the customer did not understand well and not that according to which the company did not well-defined costs. I recommend for the quality of the technical service but not for the customer service. (Original) Nous avons eu un retour d'appel rapide et un rdv dans un dlai raisonnable. Le service sur place de la part des techniciens tait excellent. C'est au niveau de l'estim des travaux et de la facturation que les toiles tombent. L'valuation des travaux faire s'est fait l'aide d'changes de photos par courriel et l'estim des travaux t donn par tlphone. Ce ft probablement l notre erreur; nous aurions d demander cela par crit. Nous n'avions pas saisi que l'appel de service 150$ n'incluait absolument aucune minute de main d'oeuvre, que le temps d'installation estim de 2h pourrait rapidement devenir 3h et que la "tlerie" ferait galement augmenter la facture. On a galement 2 techniciens diffrents sur place en mme temps pour lesquels le compteur de temps roule, mais pendant qu'un vrifie notre systme, l'autre ne peut travailler. (On a 2 techniciens diffrents car l'un d'eux est bless et ne peut faire ses tches habituelles.) L'appel au bureau aprs avoir reue la facture t des plus dplaisant, et j'ai vite compris que la seule hypothse privilgi est celle selon laquelle le client n'a pas bien compris et non celle selon laquelle la compagnie n'a pas bien dfini les cots. Je recommande pour la qualit du service technique mais pas pour le service la clientle.
Apr 19th, 2023

(Translated by Google) Great service! 10/10 Thank you Techair! (Original) Super service! 10/10 Merci Technair! Services: HVAC duct & vent installation, A/C system repair, Repair HVAC, HVAC duct & vent repair, HVAC system maintenance, HVAC system repair, Install AC
Apr 13th, 2023

(Translated by Google) Overpriced and very average service. (Original) Prix excessivement cher et service trs moyen.
Mar 12th, 2023

(Translated by Google) I have been doing business with technair for 8 years and each time I have always had excellent service. They are professional and listen to us. Do you want service, quality and good prices? Do not search anymore!!! Technair is YOUR (and my) place for air conditioning and heating. (Original) a fait 8 ans que je fais affaire avec technair et chaque fois j'ai toujours eu de l'excellent service. Ils sont professionnels et notre coute. Vous voulez du service, de la qualit et des bons prix? Ne cherchez plus!!! Technair est VOTRE (et mon) endroit pour la climatisation et le chauffage.
Mar 6th, 2023