Proulx Lucien & Fils Inc

Simple straightforward counter installation gone very wrong!! Company showed up to correct the problem (or so I thought), instead I'm told the floor and/or the cupboard base is the issue. The old counter did not have the issues that are visible with the new counter. 1 star is being generous, I do not recommend this company! I wish I hadevtaken the time to check the reviews before proceeding.
Mar 12th, 2023

(Translated by Google) The conditions with the new administration are deplorable, since the beginning of 2022 it has only been a downward spiral. (Original) Les conditions avec la nouvelle administration est dplorable, depuis le dbut 2022 ce n'a qu't qu'une spirale en dcente.
Feb 25th, 2023

Feb 18th, 2023

(Translated by Google) The service and the quality of the products have deteriorated a lot over the past 6 -8 months. Is it due to the new management?? (Original) Le service et la qualit des produits se sont beaucoup dgrads depuis 6 -8 mois. Est-ce d la nouvelle direction??
Feb 2nd, 2023

(Translated by Google) Very poor after-sales service. Customer service representative is completely incompetent and always has an excuse to blame someone else and come up with new excuse (computer system error being his favorite). He refused several times to transfer appeal to the owner. Case ended up with the owner, but I'm not sure he got my messages because my last two calls were ignored. In conclusion, the error was never corrected. Very poor after-sales service. Customer service representative is completely incompetent and always has an excuse to blame someone else and comes up with new excuse (computer system error being his favorite). He repeatedly refused to transfer call to the owner. Case ended up with the owner, but I'm not sure he got my messages because my last two calls were ignored. In conclusion, the error was never corrected (Original) Trs mauvais service aprs-vente. Reprsentant du service la clientle est compltement incomptent et a toujours une excuse pour blmer quelquun dautre et trouver nouvelle excuse (erreur de systme informatique tant sa prfre). Il a refus plusieurs fois de transfrer appel au propritaire. Dossier a fini avec le propritaire, mais je ne suis pas certain quil ait reu mes messages car mes deux derniers appels ont t ignors. En conclusion, lerreur na jamais t corrige. Very poor after-sales service. Customer service representative is completely incompetent and always has an excuse to blame someone else and comes up with new excuse (computer system error being his favorite). He repeatedly refused to transfer call to the owner. Case ended up with the owner, but I'm not sure he got my messages because my last two calls were ignored. In conclusion, the error was never corrected
Jan 20th, 2023