Bicycles St-Onge Inc (Les)

May 19th, 2023

valuation biomcanique et fiting vlo avec Samuel, super belle exprience!! Super service!!! (Translated by Google) Biomechanical evaluation and bike fitting with Samuel, great experience!! Great service!!!
May 11th, 2023

Services impcable, merci Claudie pour le service 5 toiles. Jadore mon diverge (Translated by Google) Impeccable services, thanks to Claudie for the 5-star service. I love my diverge
May 9th, 2023

Beaucoup choix et courtois (Translated by Google) Many choices and courteous
Apr 3rd, 2023

Mon conjoint a achet un e-bike votre boutique. Comme il navait pas la couleur que je voulais, le mien, je lai achet Magog. Nous sommes alls faire le dpt la boutique. Le vlo devait prendre environ 2 semaines pour tre prt, faute de temps quon nous prvient. Mais, finalement, 2 jours plus tard, le tout tait prt notre grand bonheur! a tombait drlement bien, je prenais possession du mien le mme jour juste avant, LAUTRE boutique. LAURE boutique, javais un rendez-vous, o lon ma reu cordialement et o on a montr de la patience pendant 2h pour mexpliquer mon e-bike. Aprs tout, ce nest pas tous les jours quon fait un achat de cet envergure! Service A1, on nous a mme aider pour mettre le vlo sur le rack. On nous a expliqu le service APRS vente et que lon pouvait appeler nimporte quand en cas de question. Jtais ravie! Malgr le service exceptionnel de LAUTRE boutique, javais lintention de faire mes entretiens chez vous, puisque que nous habitons plus proche. On avait tellement hte de rcuprer le 2e vlo mon chum et moi. On arrive boutique. Personne nous attend, (pas de rendez-vous), on nous dit au tlphone quon peut passer quand on veut. Pas de bonjour en rentrant. On voit un monsieur qui se fait envoyer gentiment balader par la grande madame aux cheveux noires aux grands airs suprieurs. Le pauvre, ctait tromp de comptoir! Il sen allait la mcanique, catastrophique perte de temps pour la dame aux cheveux noirs, la faon quelle lui rpond. a commence bien On doit se rendre ce mme comptoir Finalement, un jeune homme est l. En tout cas, peu prs l, on comprend pas bien quand il parle, puisquil marmonne. Il nous fait payer, parce que A, cest important hein? Il va chercher le super e-bike en arrire, nous lapporte et sen va!? Euh, scuse tu nes pas suppos me montrer le vlo, le parer et lenregistrer? On venait juste de le faire LAUTRE boutique, on navait pas besoin de tout revoir, on allait tre une vente facile mais a prend un minimum! Cest l que la madame aux grands airs nous dit sans mme nous regarder: As-tu tlcharg les applications? Oui. Bonne affaire quelle nous lance, en se dirigeant vers nous sans sourire. En essayant de se connecter au vlo, la madame se rend compte que le jeune a pas crit le bon numro de srie sur la facture. On doit rimprimer. Aprs a, la madame a tout enregistrer a et parer a. Pas de merci, pas dexplications aprs vente, service dentretien RIEN! En sortant de la boutique, on ralise que la bote noire est peu prs fix au porte-bagages, a ne tiendra pas durant le trajet, on doit retourner dans boutique pour emprunter une paire de ciseaux Est-ce quils vont nous la laisser? Je ntais plus sure Je conclue bientt, le lendemain matin, mon chum et moi, on se prpare tout content pour notre premire ride! On constate que la dernire mise--jour du logiciel na pas t fait, donc, il lui manque quelques fonctions que moi jai et comme si ce ntait pas assez, les pneus ne sont mous On sattendait pas une haie dhonneur mais quand mme! Au cas o ce ne serait pas clair, nos entretiens seront fait LAUTRE boutique. Le but de ma critique est aussi dviter dautres personnes les dceptions que nous avons eu. (Translated by Google) My spouse bought an e-bike from your store. Since it didn't have the color I wanted, mine, I bought it in Magog. We went to the store to drop off. The bike was supposed to take about 2 weeks to be ready, due to lack of time when we were warned. But, finally, 2 days later, everything was ready to our delight! It was really good, I took possession of mine the same day just before, at L'AUTRE boutique. At L'AURE boutique, I had an appointment, where I was cordially received and where they showed patience for 2 hours to explain my e-bike to me. After all, it's not every day that you make a purchase of this magnitude! A1 service, we were even helped to put the bike on the rack. We were told about the AFTER SALE service and that we could call anytime in case of questions. I was thrilled! Despite the exceptional service of LAUTRE boutique, I intended to do my interviews at your place, since we live closer. We were so excited to pick up the 2nd bike my boyfriend and I. We arrive at the store. No one is waiting for us, (no appointment), we are told on the phone that we can come by whenever we want. No "hello" on the way home. We see a gentleman being sent "gently for a ride" by the tall black-haired lady with great superior airs. Poor guy, it was the wrong counter! He was going to the mechanics, catastrophic waste of time for the black-haired lady, the way she answers him. It starts well We have to go to this same counter Finally, a young man is there. In any case, roughly there, we don't really understand when he speaks, since he mumbles. He makes us pay, because THAT is important, huh? He fetches the super e-bike from the back, brings it to us and leaves!? "Um, s'cuse aren't you supposed to show me the bike, trim it and check it in?" We had just done it at LAUTRE boutique, we didnt need to review everything, we were going to be an easy sale but it takes a minimum! This is where the lady with the great airs says to us without even looking at us: "Did you download the applications? " Yes. "Good deal" she calls out to us, walking towards us without a smile. While trying to connect to the bike, the lady realizes that the youngster has not written the correct serial number on the invoice. We have to reprint. After that, the madam recorded everything and parried it. No thank you, no after-sales explanations, maintenance service NOTHING! Leaving the shop, we realize that the black box is more or less attached to the luggage rack, it won't hold during the trip, we have to go back to the shop to borrow a pair of scissors... Will they let us let her? I wasn't sure anymore... I concluded soon, the next morning, my boyfriend and I were getting ready for our first ride! We see that the last software update has not been done, so it lacks some functions that I have and as if that were not enough, the tires are not soft... wasn't expecting a guard of honor but still! In case it is not clear, our interviews will be done at L'AUTRE boutique. The purpose of my review is also to spare other people the disappointments we had.
Apr 29th, 2023